This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service was very bad not to mention I was not able to get any cooking supplies or dishes my whole entire stay I was told that they didn’t have enough and they had to order more my bath towels looked like they had pubic hair in them I didn’t get any tissue for my room I asked a number of times for dishes tissue and bath towels and never received them this was the worst Hotels I’ve ever stayed in
Business response:
We are extremely sorry the basic supplies were not available during your stay and the inconvenience this caused you. Moreover, it is concerning for us that you met with anything but exceptional service. We will review your comments and will see what went wrong. Be assured, such mistakes will be corrected and we will ensure these instances are not repeated. Please consider giving us another chance so we can make it up to you. Sincerely, Hotel Management
Terrible place Very unsafe bugs all in the room no plates spoons forks and knifes blames everything on corona virus very rude staff I would never recommend or stay at this location ever agen
Business response:
Peter, we always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you mentioned in your review, and we have shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we hope you will consider giving us another chance in the future. Sincerely, Hotel Management
It's clean and nice. But this morning i got rudely woken up with a bang at the door from the lady at the front at 845 am this morning and then I got called at 10am saying both times if I stay past 11 I'ma get charged again ....and then I go inside to pay I waited 10 min in the lobby because the girl in the back was watching love and hip hop on her phone after she watched me walk inside the door right after she had helped a dude right infront of me and she was very rude when she talked .....I have been staying here for a whil... read more
Business response:
Thank you for choosing our hotel. We are sorry you did not experience the best from one of our associates. This is not the way we would like our guests to leave, so your feedback has been discussed with our front desk staff to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Very load people around banging on the walls all times of the nights
Business response:
Keylon, thank you for staying with us and reviewing your experience. We are sorry for the situation you described regarding excessive noise and that this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. We hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
The people are very nosie and there was banging on the walls all night
Business response:
Keylon, thank you for being our guest. We apologize for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. Thank you also for your feedback, and we hope you will stay with us again in the future. Sincerely, Hotel Management
Business response:
An, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations. Please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The reason I chose and Extended Stay was to have the convenience of being able to cook and eat in our room. The room came with no appliances or dishes. We had to request them.Still could not get any cookware, as they were out of pots and pans. And had to request the bedding for the pull out sofa bed twice. Room had damaged furniture and shelves that collapsed when we put the bedding on them
Business response:
Thank you for giving us your feedback regarding your stay. Please accept our apologies that our associates were not responsive to your needs. We strive to consistently deliver exceptional service, so we apologize for your disappointing experience with us. We have shared your feedback with the appropriate department heads, and steps have already been taken to keep these mistakes from being repeated. Also, your concenr regarding your room will be shared our team so that corrective measures can be taken. We truly hope you will ... read more
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.