This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Guest,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
There was no warning for this! A $100 deposit was required up front. There was no hot water, heat, or AC "due to repairs." The desk clerks were decent but I could tell they'd about had it. The site said "free breakfast" but there was none. We only stayed one night. The property is old and battle-scarred it seemed.
Business response:
Dear Guest,We apologize for any inconvenience you may have experienced. As part of our policy, a 100 refundable deposit is required at check-in to safeguard the property against potential damages. Additionally, please note that our property does not offer breakfast, as indicated on our website. Your valuable feedback will be promptly shared with our team to make necessary improvements. We appreciate your understanding and hope for the opportunity to better serve you in the future.
I need my return deposit, it is an abuse that my deposit has not been returned to me. I need it
Business response:
Dear Guest,Thank you for reaching out to us. We apologize for the inconvenience faced by you. We have escalated this issue to our Management and you will get your deposit amount in 7-8 business days depending on your bank. If you have any queries regarding the deposit, please call up the property for further assistance.
Business response:
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Not a good place to stay
Business response:
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
I went to check in at 10pm and was told that reception was closed and there were no rooms available so I had to find another hotel to stay at. I would like my money back please
Business response:
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. We will investigate your concerns with our team for prompt action. If you have any further concerns related to this situation please feel free to call up the property. We hope to serve you better next time.
Conseguí mucho detalles, la habitación estaba sucia ví chicle pegado en la parte de abajo de una mesa de noche, en el piso habían objetos olvidados por otros clientes, el cuarto olía a cigarro y otras sustancias, el sistema contra incendios no estaba, lo arrancaron, la habitación no disponía de ganchos para colgar la ropa y al momento de preguntar indican que no disponian, la tina del baño tenía cabellos de otros clientes y el desagüe de la tina tenía bola de cabellos que obstruian el mismo, la piscina tiene mucho tiempo que... read more
Business response:
Dear Viviana, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
I booked here because I was traveling from out of state for several days and desired a location with a hot breakfast daily. Despite advertising, this location DID NOT have ANY breakfast options. The air conditioning unit did not work properly unless the windows were open. The property is unclean. No one is at the front desk overnight and there is no security day or night; the property goes on "lockdown" from 6 pm to 6 am. The manager is limited on customer service training and simply takes payments, hands out keys, and makes... read more
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for falling short of your expectations during your stay. We are actively addressing the issues with the air conditioning, cleanliness, and front desk service to ensure a more comfortable experience for our guests. Your insights are valuable, and we appreciate the opportunity to improve.
Elevators dirty bathroom dirty room smelled like paint. Our window would'nt lock. No breakfast or a a grab and go bag. One site said free breakfast other site said grab and go. Night receptionist very nice daytime person was annoyed caused we asked for coffee cups. Not a good morning or can i help you we had to stand at the desk for about 15 minutes to check out.
Business response:
Dear Domingo, Thank you for providing feedback regarding your recent stay with us. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We also regret the attentive service by our daytime staff and also for your concerns over breakfast options. We will address all your concerns appropriately, and we hope yo... read more
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 3.2 star rating with 1,211 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.