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Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here Do not stay here. It has no amenities, despite what it says on this website. No breakfast, no fitness center, no in-room phone or coffee pot. The features in the room are from the 1970s. Even the towels are extremely undersized for a normal adult. The pool was covered in a heavy layer of green scum. This website misled me as to the quality, calling it 3-star. It is a no-star hotel. On my personal experience, the TV didn't work and the room next door was blaring their TV and talking to someone until 3 am. You... read more
Business response:
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another... read more
Business response:
Dear Guest,We are sad to see this rating. We apologize for any inconvenience caused. Please provide us with more details about your experience so that we can address your concerns and improve our services.
No one at the front desk My toilet was stopped the first day and I was given a plugger that didn’t work then I was given another one I couldn’t get it unstuck The night manager came and got it working it was over flowing. I it worked for one day than back doing the same thing when I left no one at the front desk I called the manager said leave the keys on the counter that he would check me out no customer service
Business response:
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
It’s wasn’t clean. Room had stains everywhere. The tab was horrible. Definitely not worth the price.
Business response:
Dear Joyce, Thank you for staying with us. Please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all our employees, and we do not take this issue lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will give us another chance the next time your travels bring you our way. Safe travels.Sincerely,Hotel Management
its was a lot of ppl living there as there home
Business response:
Dear Lacorah, Thank you for sharing your review. We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is a memorable one. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management
Business response:
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Not again. When i was trying to check in. I stood at the front desk for 15 mins and no one was there. I ended up calling the hotel for someone to come to the front desk. I finally got my room and then the pillow was no clean. It had makeup on it. So i went back to the desk to ask for a new pillow case and had to wait again. She finally came back and then didnt believe me about the pillow. So she went to the with me to the room so i could show her the pillow. So i showed her the pillow and she finally decided to change the pi... read more
Business response:
Dear Christy, Thank you for taking the time to share your review with us. We apologize for the inconvenience you experienced during check-in and the issue with the pillow. We understand your frustration and apologize for the delay and misunderstanding. We'll address this matter with our team to handle such a situation better. Your comfort is important to us, and we hope you'll consider staying with us again for a more pleasant experience. Sincerely,Hotel Management
Business response:
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.
Business response:
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 3.2 star rating with 1,211 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.