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Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One staff member, ck in took an hour as she couldn’t work iPad. Bug powder in hallways and elevator. Rotting food in fridge, dirty dishes in sink. Eviction notice on floor of room. Prostitutes coming and going with customers. We left immediately. Also even though I confirmed our room in the afternoon, there was no such room available and they gave us that uncleaned room. Most disgusting place ever and you should not continue to link your name with this establishment. Expedia called on my behalf to avoid being charged but I w... read more
Business response:
David, thank you for your honest evaluation. We regret the inconvenience you experienced during check-in. We will review this with our front desk team and make sure we are well-poised to serve you better. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured, we will take steps to ensure we are more diligent going forward. Moreover, we appreciate you bringing your additional concerns to our attention. We are grateful for your thoughts and your patience.... read more
Lots of things out-of-service, broken, or missing. I don't typically write negative reviews, but... We stayed here because of the location, and the price was a lot more than several hotels in the area so we had assumed we'd get our money's worth... NOPE. First off, the pool is closed ALL SUMMER (Texas is already experiencing 100° weather, so this is ridiculous). Secondly, the automatic door opener for people with disabilities was not working, which was a huge pain for me since I am on crutches with a broken ankle. Staff didn... read more
Business response:
Linda, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
The trash can under the sink was full before we g
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
When I got there to check in, they didn't have a room reserved for me. The front desk guy named Jarred did a very good job trying to help me. He even spoke to his manager Valerie and said it was ok for me to get transferred in the morning to a room with 2 beds. I went to front desk in the morning and asked about what was told to me at night. Dena/AGM was very rude and not even trying to help. She said she didn't have no room for me and that she was going to refund me the money we paid. She was being very mean and rude as wel... read more
Business response:
Thank you for taking the time to evaluate your stay. We regret the predicament with your reservation and apologize for the behavior of our staff. We will review this with the appropriate individuals and take the necessary actions to elevate our service levels going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Terrible desde el primer día. NO LO RECOMIENDO. Estuve 15 días hospedador y la atención desde el primer día fue terrible, tuve que esperar 3 horas para esperar que llegara alguien al frontdesk para hacer el check in, Durante mi estancia cada vez fue peor, y el personal muy desagradable. El termostato no funcionó y no hubo nadie para revisarlo, tuve que cambiar de habitación como a las 8 de la noche después de haber pasado una noche con mucho frío. En resumen NO LO RECOMIENDO.
Business response:
Thank you for choosing our hotel for your recent lodging needs. It is certainly disappointing to hear about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. The entire team would love for you to experience our hotel the way you should have on this visit, so we hope you will give us another chance to welcome you back soon. Sincerely, Hotel Management
Property needs rehab. Guest questionable. Seem very low life. The motel canceled my reservation. By the way, I would have canceled and not stayed. Not safe!
Business response:
Sylvia, thank you for choosing to stay with us. We are sorry for not being able to accommodate you, and we also apologize for the disappointment with the condition of our property. We understand your frustrations and are grateful for your patience. We will share your concerns appropriately with our team to improve our future guest experiences. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to have the chance to make it up to you on a future visit. Sincerely,... read more
I never got to stay there. There was no staff to che k me in. I had to look for another hotel.
Business response:
Please accept our apologies for the front desk service issues you encountered during your visit. This is certainly not acceptable, and we will take the necessary steps to ensure this does not happen again. Please come and see us again so that we can provide you with a stay you expected from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 3.2 star rating with 1,209 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.