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Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was excellent. The property was clean. My room stayed around 76-78 degrees all night long. I was hot all night and only slept about 5 hours. I got up at 6:00 and went to get breakfast because hey...I'm awake. What a let down. The following items were all that was offered. A individually wrapped muffin Individual Packets of Oat Meal A peanut butter breakfast bar thing... Coffee Everyone I ran into was underwhelmed. I suppose I should just accept it because this seems to be the norm since Covid. It was a very uncomfo... read more
Business response:
Shawn, thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced due to the issues with the air conditioner. We will review this with our maintenance team and take steps to prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Very dirty hotel and not maintained at all.
Business response:
Sachin, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
I have to learn when I get there that due to renovations and reduced staff there weren't any rooms and I had to find another hotel for the weekend and they still charged me for a night.
Business response:
Thank you for reviewing our hotel. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience this caused. Meanwhile, we request you to reach out to your third-party booking website as the financial inquiries on your reservation must be made through them. We hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Made a reservation but upon showing up to check in was told they gave my room away because they over booked. Why even make a reservation if they are just going to give my room to someone else, not even paying attention to how many rooms they have available. Extremely upsetting experience.
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Worst Hotel I’ve ever stayed at! I booked the hotel online and showed up to the hotel after an 18 hour work day. Upon trying to check in, no one answered the phone to get let in because it was after hours, so I sat outside in the cold for five plus minutes. Upon entering, the lobby smelled strongly of cannabis, the tile lobby floor was extremely dirty, there was trash all over, but I provided all the necessary documents pursuant to check in policies. I was told the room I booked wasn’t available so I would be upgraded to a n... read more
Business response:
David. thank you for sharing your feedback. We apologize for the issues with the suite assigned to you and the service you received from our staff. Our team's top priority is to provide a clean environment for our guests, and we are sorry that did not happen in your case. Please be assured we are reviewing your feedback with appropriate individuals and we appreciate your patience in the meantime. We hope you will allow us another opportunity to provide you with the service we are known for. Sincerely, Hotel Management
Location was good and accesible to different main avenues
Business response:
Thank you for being our guest. We are pleased to know you liked our location with easy access to many places, but we are sorry for any inconvenience caused. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Went to hotel to check in, no one was at reception. Called the desk and the customer service line several times and still nobody showed up.
Business response:
Kevin, thank you for sharing your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. We hope you will consider returning to our hotel on your next visit to this area so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 3.2 star rating with 1,211 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.