This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Dirty
Business response:
Dear Arlex, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for the cleanliness issues and appreciate you bringing this to our attention. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
The rooms were not clean. The elevator and hallways smelled like urine. Trash all around the building.
Business response:
Dear Kayla, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we are genuinely sorry for not meeting these expectations. We will take the necessary measures to ensure such inconveniences don't happen again, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Managem... read more
Muy malo
Business response:
Dear Giner, Thank you for choosing our hotel for your accommodations. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management
The female staff were great. The men...when you could find them (because they were never at the front desk) were abrupt and rude. There was a pile (literally 6-8 black plastic bags) of trqsh on the hall near our door. The next morning about 11am, i asked the oler man when the trash would be removed because it smells bad. He yold me it was rude of me to see something wrong with the hotel and expect them to remedy it quickly. I knew from there that the rest of our 3 day stay was going to be hell.
Business response:
Dear Dale, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
Refuge camp Bathroom sink drain backed up, trash in room when we got there, door deadbolt didn't line up to door frame to be able to be locked.
Business response:
Dear James, We would like to extend our sincerest apologies for the condition of your suite and any oversights during your visit. There may have been a miscommunication between our housekeeping and the front desk, as our team is responsible for placing a suite in an out-of-order status when it does not meet our standards. We are investigating this matter further to ensure it does not happen again. We hope this isolated incident will not discourage you from returning to us in the future to enjoy a great experience. Thank you ... read more
Absolutely worst hotel Lobby filthy. Receptionists was rude, uninformed, and either on meds or alcohol. No manager on site only a phone that was never answered. The absolute worst hotel I have ever experienced. I travel and spend over 150 nights a year in hotels
Business response:
Dear Tarik, Thank you for being our guest. We are sorry for the disappointment you had and the frustration felt on not meeting your expectations. Your feedback is valuable, and we will work on it to improve our services as we advance. Please give us another chance, and we will provide the best service that you deserve on this visit.Sincerely,Hotel Management
Very disappointed with this property. Place is not well kept, rooms and hall way smell like urine. I asked for manager and nobody ever followed up after voicing issue. Coffee was cold, the was no creamer and what they call breakfast included was a muffin / breakfast bar. Do not recommend!!
Business response:
Dear Janie, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Moreover, we are disappointed that our team was not as responsive as they should have been in addressing your concerns. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take ... read more
Does not even deserve a 2 star rating The photos are a HUGE misrepresentation of what you actually get. Stayed in a two room suite. The area around the hotel was even sketchy! The room was hard to open. The stove was gross and old. There were broken light switches and wall lamps, floor lamp is broken. The swimming pool was green and half empty. Someone was smoking weed on the 3rd floor. The bathroom floors were sticky. Shower knob was broken in far room. The sink faucet in the far room was broken and I had to wiggle it back ... read more
Business response:
Dear Katrina, we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 3.2 star rating with 1,211 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.