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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Very Poor
Poor Customer service,Different service approval from the staff Getting the key
Business response:
Dear Myoshi, We apologize for the inconvenience you experienced with the key and the inconsistency in customer service. We strive to provide efficient and friendly service at all times, and we regret that this was not reflected during your stay. Your comments have been shared with our team to ensure better communication and smoother service moving forward. We appreciate your understanding and hope to provide you with an improved experience next time. Sincerely, Hotel Management
Poor
Disappointing
Bad The building was filthy. There was an odor in all 4 rooms that we were offered. There were fleas in one of the rooms that we saw on the hard wood flooring. We ended up asking for a refund and driving another 4 hours to our destination in San antonio and renting 4 more hotel rooms. It was all around a horrible experience. The front desk clerk was personable and did a great job handling the situation he had been given
Business response:
Dear West, We’re truly sorry your experience fell far below expectations. While we’re glad our front desk clerk made a positive impression, the cleanliness and odor concerns you encountered are unacceptable and are being urgently addressed by our housekeeping and maintenance teams. Thank you for bringing this to our attention. We sincerely regret the inconvenience caused and appreciate your input. Sincerely, Hotel Management
Ratchet! I’ve stayed in several extended days around the United States, but this one is more ratchet than anything very bad smell and also you got people hanging around the hotel just hanging. I don’t know if they live there or what but that’s not a good look.
Business response:
Dear Reginald, Thank you for taking the time to share your feedback. We're sorry that your experience at this location did not meet your expectations, especially given your history of staying with Extended Stay properties nationwide. The comfort and safety of our guests are top priorities, and we understand how important it is to feel at ease during your stay. We’re actively addressing these issues with our team and working to ensure a better environment for all guests. We appreciate your honesty and hope you’ll consider giv... read more
Yuck! No cleanliness, no pots or pans at that location, smell of weed in a smoke free establishment. Nothing
Business response:
Dear Settles, Thank you for bringing this to our attention. We're sorry about the condition of your room and the discomfort you experienced upon arrival. This is far from the standard we aim to provide, and we sincerely regret that your stay with us began and ended this way. Cleanliness and guest comfort are top priorities for us, and it’s clear we fell short in your case. Your feedback has already been shared with our housekeeping and maintenance teams for immediate review and corrective action. Please consider giving us an... read more
Bad
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.