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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
GOT THERE LATE NO ELEVATOR SLEEPING CHILDREN 3 FLIGHTS OF STAIRS. NO HELP NO WARNING BUT WANT $ NO ELEVATOR. WE WERE ON 3RD FLOOR NO NOTIFICATION IT SUCKED CARRYIUNG LUGGAGE AND CHILDREN FOOD ECT SMH WHAT BREAKFAST NEVER SEEN ANY.
Business response:
Dear TRACY, Thanks for taking the time to share your review. Our goal is to provide an exceptional experience for every guest. Therefore, we genuinely regret the issues which impacted your stay. We certainly understand your frustration regarding our elevator and apologize for the temporary inconvenience. Furthermore, we are sorry for the disappointment regarding our complimentary grab-and-go breakfast. We are looking into this matter to see what went wrong and prevent future occurrences. We always appreciate hearing from our... read more
Very Poor Dirty, noisy, feeling unscurity. Very good location, close to everything
Business response:
Dear Paul, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our location, we are sorry for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We are working with our housekeeping department to ensure this does not happen again. We also apologize for the noise disturbance you experienced from nearby guests, and we regret that w... read more
Disappointing
Disappointing alot of noise and room smelled like smoke. Dogs barking in the next room Beds were comfortable
Business response:
Dear Karina, Thank you for your honest evaluation. Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke and the noise disturbance in the building. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your... read more
Bad First of all, I was very disappointed with the availability. I booked for King suite but was not informed that it was not available and given a queen sized with no price considerations. When entered the floor, it was all wet and was smelling very bad. The TV remote was so nasty that I couldnt even touch and the furnitures were not wiped properly. The timing for breakfast was terrible as I was just couple of minutes past 9am and it was all gone.
Business response:
Dear Amit, Thank you for staying with us. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Furthermore, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, w... read more
Horrible Couldn't get no coffee pot are coffee elevator didn't work so I had to walk up and down the stairs with a baby I applied for a 2 bed in advance they didn't have one ready so had to have one bed they never answer the it's just was horrible people out all night run and jumping couldn't get a extra blanket I had to reclean the tub hair was on the bed I paid for what I wanted tv kept going to silence remote didn't work I was very upset cause the rooms don't be nothing like it shows on line or couldn't get nothing to coo... read more
Business response:
Dear Teneshia, Thank you for your detailed review, and we apologize for anything other than a perfect stay. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidenc... read more
Fair
Disappointing The attitude of the staff was poor. They were rude when I asked for shampoo and conditioner (which was not inside the room upon arrival). No towels inside the room either. Also, too many people were just hanging around in the parking lot, inside the lobby, even out front of the building. I liked the kitchen in the room.
Business response:
Dear Vining, Thank you for staying with us and posting a review. We are pleased you liked having a kitchenette in your suite. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We have shared your concerns with our leaders, and we will use them as an opportunity to improve our guest experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Disappointing I could never reach out to the front desk. Everytime I called they never answered.
Business response:
Dear Ron, Please accept our apologies for the service issues you experienced and our lack of responsiveness. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. We would love to provide you with the hospitality you should have experienced during this stay. We hope to welcome you back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.