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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad cleanliness. the room had bed bugs some staff was friendly
Business response:
Dear Thomas, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Poor
Bad bugs
Business response:
Dear Davienne, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will conside... read more
I don’t think I’ll stay there again. but the young man at the front desk was the only highlight of the stay It didn’t seem very safe …there were a lot of shady homelessness Not much
Business response:
Dear Michelle, Thank you for choosing our hotel for your accommodation. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again. Sincerely, Hotel Management
Disappointing
roach infested property. staff was rude and they have roaches nothing.
Business response:
Dear Held, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider st... read more
Bad Apparently the bed had bugs. First night work up head to toe from allergic reaction. First purchased flannel sheets. Woke up second night covered. Purchased mattresses and pillow coverings. After washing sheets and mattress and pillow coverings on bed was able to sleep without reactions. Bed had bugs. It has never happened to me before. The location and room was fine.
Business response:
Dear Linda, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Do not make this mistake. The place is nasty and it stinks. I've seen better section 8 housing. The staff was professional and clean but the building and room was a disaster. I liked how quickly I was able to get out of there. That's not a hotel, it's the slums.
Business response:
Dear Troy, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve.... read more
Not coming back A little raunchy staff was ok . But building horrible random people trying to sneak in with old key cards the elevator and laundry room was not working . I had to climb 3 flights of stairs continuously.
Business response:
Dear ASIA, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described, and we will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We do hope to have the opportunity to regain your trust and welcome you back ... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.