Extended Stay America - Dallas - Greenville Ave.

Business response:

Dear Kayla, Thank you for your feedback about our breakfast offerings; we are disappointed you were not happy with the variety. Your comments will be shared appropriately; we always want to know what would enhance our guest experience. Also, we are sorry to learn about the cleanliness concern. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our housekeeping staff to ensure this does not occur again. We... read more

Business response:

Dear Andrea, Thank you for reviewing your experience. We are glad to receive your positive comments about our location and staff. However, please accept our apologies for not providing the impeccable accommodations you should have received and for the inconvenience caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We are working with our housekeeping managers to prevent this from happening again. Thank you for staying with us and leaving your valuable feedback. Since... read more

Business response:

Dear Thomas, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Dear Mohammad, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve! S... read more

Business response:

Dear Sepiiii, Thank you for being a valued guest and posting your comments. It is very kind of you to recognize our devoted staff for their service. However, we apologize if we did not properly service your room. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Thank you for being our guest. We hope to see you again soon. Sincerely, Hotel Management