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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Bad
** Elevator Doesn't Work!! ** ** Elevator Doesn't Work!! ** That's right so if you are on the 3rd floor like us then you are walking in and down the stairs all night. Dirty floor, obviously not taking the vacuum up the stairs. No shower curtain. I'm not picky, I know what to expect with a cheap room, but this was by far sub par. Windows opened to get fresh air, which was much appreciated b/c the whole motel smells like smoke.
Business response:
Dear Krob467, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is guest satisfaction, so please be assured that we will follow up regarding these matters and take appropriate measures to ensure a more wonderful experience for future guests. We are grateful for your observations and your patience. We hope you will return so that we can have an opport... read more
Very Poor Everything Nothing
Business response:
Dear Maysam, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We hope to welcome you back in the future. Sincerely, Hotel Management
stank and nasty Elevators know where nothing works nothing wish I could get a refund by far the worst nasty smelly room I ever booked
Business response:
Dear Willis, Thank you for the review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. If we can be of any assistance, please rea... read more
GOT THERE LATE NO ELEVATOR SLEEPING CHILDREN 3 FLIGHTS OF STAIRS. NO HELP NO WARNING BUT WANT $ NO ELEVATOR. WE WERE ON 3RD FLOOR NO NOTIFICATION IT SUCKED CARRYIUNG LUGGAGE AND CHILDREN FOOD ECT SMH WHAT BREAKFAST NEVER SEEN ANY.
Business response:
Dear TRACY, Thanks for taking the time to share your review. Our goal is to provide an exceptional experience for every guest. Therefore, we genuinely regret the issues which impacted your stay. We certainly understand your frustration regarding our elevator and apologize for the temporary inconvenience. Furthermore, we are sorry for the disappointment regarding our complimentary grab-and-go breakfast. We are looking into this matter to see what went wrong and prevent future occurrences. We always appreciate hearing from our... read more
Very Poor Dirty, noisy, feeling unscurity. Very good location, close to everything
Business response:
Dear Paul, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our location, we are sorry for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We are working with our housekeeping department to ensure this does not happen again. We also apologize for the noise disturbance you experienced from nearby guests, and we regret that w... read more
Disappointing
Disappointing alot of noise and room smelled like smoke. Dogs barking in the next room Beds were comfortable
Business response:
Dear Karina, Thank you for your honest evaluation. Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke and the noise disturbance in the building. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,489 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.