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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Triste Me cobraram duas vezes minhas diárias e não fui ressarcido como deveria, e não existe uma porta com á booking para que se resolva,. Estragaram minha viagem, me roubaram Conforto
Business response:
Dear Ronaldo, Thank you for choosing us. We are sorry for not living up to your expectations. Regarding your concern about the financial inquiries on reservations made through a third party must be made through them, we suggest you connect with them directly. Please let us know if we can further assist; we would be happy to be of service. Considering the comforts and services our hotel provides, we hope you will choose us again. Sincerely, Hotel Management
Would never recommend this place Well it borders a bad neighborhood, the room smelled like it was once a smoking room, it stunk. We were not informed about the extra pet charges until arriving even though we let them know prior we had pets. It just felt dirty, and staff didn’t seem to care. Homeless person sleeping in vestibule when we left early morning, third floor elevator didn’t work to go down. The guy, Trae at check in was very nice and offered to cancel our reservation.
Business response:
Dear Daphne, Thank you for reviewing our hotel. Our main goal is to offer an exceptional visit for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Not a recommended long stay in dallas. They dont have 24/7 technical support. They dont value the customer and no emergency plan for rooms that might have a problem.
Business response:
Dear Mira, We apologize for the valet issues you experienced during your stay. Your total satisfaction is always our top priority; therefore, we regret this is not what we showed you during your time with us. We will address this appropriately. We appreciate your business and hope to accommodate you again so we may provide you with a much-improved experience. Sincerely, Hotel Management
Fair The noise at night. People smoking all around the building Thêre were roaches in the kitchen and bathroom The location was just right
Business response:
Dear Elizabeth, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Your comments have been discussed with the concerned individuals, as we are committed to offering better service for our guests. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve. Sincerely, Hotel Management
Very disappointed Our bed was broke and hard as a ROCK!!! Doors slammed all through the night. Toilet loose from the floor. No hair dryer in bathroom. No breakfast and no coffee. Dirty and worn out. Very disappointed. Location convenient to where I was going. No breakfast, no coffee
Business response:
Dear Penny, Thank you for choosing our hotel during your recent visit to our area. We are very disappointed about the issues you encountered, and we sincerely apologize for not delivering the exceptional stay you deserved. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope to host you again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Bad
Poor The breakfast selection was trash.... Roaches in the room.... They don't change towels only twice a week if u stay over one night... Couldn't check out no one showed up for work only person was nice was guy with Mohawk
Business response:
Dear Janna, Thank you for sharing your feedback. We genuinely apologize for not delivering the expected experience and regret the frustration caused by our service and the breakfast selections. We will address these concerns with the relevant team members as we always focus on improving our guest's services. We hope to have the opportunity to better your visit, should your travel plans bring you back to the city. Sincerely, Hotel Management
Bad
dreadful, nightmarish place to stay there were roaches, dirty room and building, elevator that didn't work and I was on the third floor, rude staff and horrible check in. booking.com did nothing to make this abhorrent situation better. nothing at all
Business response:
Dear Danielle, We sincerely apologize for your highly disappointing experience during your stay. It is truly disheartening to hear about the presence of roaches, the dirty condition of the room and building, the malfunctioning elevator, the rude staff, and the flawed check-in process. We understand your frustration and the impact this had on your overall experience. We will address these issues with our team and work diligently to improve in all areas mentioned. We deeply regret the inconvenience caused and hope you will con... read more
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,516 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.