Extended Stay America - Dallas - Greenville Ave.

Business response:

Dear Eraso, Thank you for choosing us. We are happy that you were satisfied with your stay and were pleased by our location. However, we apologize for not meeting your expectations with the offered breakfast choices. Your feedback is important to us and will be shared with the team for further improvement. Also, we regret the smell concern that you encountered in your suite. Our housekeeping team works hard to deliver a fresh room to every guest but overlooked something in your case. Please allow us to correct this for you a... read more

Business response:

Dear Guest, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management 

Business response:

Dear Kayla, Thank you for your feedback about our breakfast offerings; we are disappointed you were not happy with the variety. Your comments will be shared appropriately; we always want to know what would enhance our guest experience. Also, we are sorry to learn about the cleanliness concern. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our housekeeping staff to ensure this does not occur again. We... read more

Business response:

Dear Andrea, Thank you for reviewing your experience. We are glad to receive your positive comments about our location and staff. However, please accept our apologies for not providing the impeccable accommodations you should have received and for the inconvenience caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We are working with our housekeeping managers to prevent this from happening again. Thank you for staying with us and leaving your valuable feedback. Since... read more

Business response:

Dear Thomas, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management