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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed Our bed was broke and hard as a ROCK!!! Doors slammed all through the night. Toilet loose from the floor. No hair dryer in bathroom. No breakfast and no coffee. Dirty and worn out. Very disappointed. Location convenient to where I was going. No breakfast, no coffee
Business response:
Dear Penny, Thank you for choosing our hotel during your recent visit to our area. We are very disappointed about the issues you encountered, and we sincerely apologize for not delivering the exceptional stay you deserved. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope to host you again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Bad
Poor The breakfast selection was trash.... Roaches in the room.... They don't change towels only twice a week if u stay over one night... Couldn't check out no one showed up for work only person was nice was guy with Mohawk
Business response:
Dear Janna, Thank you for sharing your feedback. We genuinely apologize for not delivering the expected experience and regret the frustration caused by our service and the breakfast selections. We will address these concerns with the relevant team members as we always focus on improving our guest's services. We hope to have the opportunity to better your visit, should your travel plans bring you back to the city. Sincerely, Hotel Management
Bad
dreadful, nightmarish place to stay there were roaches, dirty room and building, elevator that didn't work and I was on the third floor, rude staff and horrible check in. booking.com did nothing to make this abhorrent situation better. nothing at all
Business response:
Dear Danielle, We sincerely apologize for your highly disappointing experience during your stay. It is truly disheartening to hear about the presence of roaches, the dirty condition of the room and building, the malfunctioning elevator, the rude staff, and the flawed check-in process. We understand your frustration and the impact this had on your overall experience. We will address these issues with our team and work diligently to improve in all areas mentioned. We deeply regret the inconvenience caused and hope you will con... read more
Very Poor
Fair
Fair
The overall stay was okay just feel it could have been better for the price. Room was a little outdated and had a smell to it . Desk Clerk
Business response:
Dear Paula, Thank you for choosing us and appreciating the services of our associate. However, we have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your findings, and we hope to have the opportunity of welcoming you back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 2.9 star rating with 2,489 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.