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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Hi Keerthivel, We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would be grateful for any specific details about your stay so that we can address and improve the areas that fell short.
Worst customer service, at the moment of checking there was no room available. I’ve tried to contact customer service for expedia and I don’t get a hold of anyone
Business response:
Hello Virgen, We sincerely apologize for the inconvenience you experienced during your check-in. It's disheartening to hear that we fell short of meeting your expectations, especially regarding customer service. Please know that your feedback is invaluable, and we are taking immediate steps to address the issues you've raised. If you haven't already, please feel free to reach out directly to us so we can assist in resolving the matter and ensure your future stays are seamless.
Business response:
Dear Guest, It's disheartening to learn that your experience fell short of your expectations. Your feedback is valuable to us, and we would appreciate any specific details about your stay so that we can address and improve upon the areas that didn't meet your expectations.
Arrived and checked in and when we tried to enter our room at night they had given it to another couple, who was belligerent that we tried to enter "their" room. Then, they had no other rooms that were clean, so we wasted an hour and a half there and had to go get another hotel. Horrible experience!
Business response:
Dear Guest, We sincerely apologize for the mix-up and the frustration you experienced upon arrival. We completely understand how unsettling and inconvenient this situation must have been, and we regret that we were unable to provide a suitable resolution that evening. Your comments have been shared with our management team to ensure proper procedures are reinforced to prevent such occurrences in the future. We truly appreciate your feedback and hope you might consider giving us another opportunity to offer the smooth, comfor... read more
Business response:
Hello Miguel, Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.
Checkin was smooth. But that’s where the positives stop. Room stunk of cigarette smoke (booked a non smoking room) room missing linen. Spoke to reception regarding odour. To the young ladies credit she offered another room. I rejected offer as expected the smell to go once door opened and spray used. Then I checked out the bathroom - there was mould all around bath and tiles. I could clean it off :( the kitchenette was dirty. The floor made the bottom of our feet black. Then the bed - the 3 pillows were rubbish folded in hal... read more
Business response:
Dear Bettina, We sincerely apologize that your stay did not meet expectations and that you experienced multiple issues with room cleanliness, odors, and comfort. Your feedback regarding cigarette smell, mold, bedding, and other maintenance concerns is taken very seriously, and we are sharing it with our housekeeping and our teams to ensure immediate corrective actions. We regret the inconvenience and frustration this caused and appreciate you bringing these matters to our attention. While we understand your disappointment, w... read more
Had to kill 2 bugs, shower wouldn't adjust to spout, no dishes or utensils for a supposed extended stay property, had an eviction notice posted to the door down the hall.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered. Your feedback has been shared with our management team to ensure these matters are addressed and improvements are made for future guests.
I stayed in rm 220 on the 2nd floor, and it had small roaches in the kitchen and bathroom areas! I had to shake my clothes and personal items to insure I did not take anything with me! This room needs to be DEFOGGED and not used until the infestation is taken care of! I was very dissatisfied with my stay!
The only issue with the property is the infestation of bugs!
Business response:
Dear Natalya, We sincerely apologize for the issue you experienced with bugs during your stay. Pest control and cleanliness are top priorities for us, and we have taken immediate steps to address and resolve this concern with professional treatment. Your comfort and satisfaction are very important, and we appreciate you bringing this to our attention so we can improve. We hope to provide you with a much better experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.