This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival I was told the room was not available and they could not contact me to let me know. No reason was given as to why the room was not available!
Business response:
Dear Guest, We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. Please feel free to contact the property directly, and we will assist in resolving your concerns.
This was the worse experience of my life, the faucet on the bathtub was broken and the water would not get to the shower head. Called the front desk but the didn’t send anyone to fix it
Business response:
Hi Alvaro, We sincerely apologize for the experience you had. It’s truly disappointing to hear about the issue with the bathtub and the lack of response from the front desk. This is not the standard of service we aim to provide. Your feedback is important, and we will share it with the management team to ensure such concerns are addressed more promptly and effectively in the future.
no towels . no king bed. loud
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the lack of towels, the unavailability of a king bed, and the noise during your stay. We understand how these issues affected your comfort and have addressed them with our housekeeping and front desk teams to ensure better room preparation and quieter accommodations. Your input is valuable in helping us improve. We hope to provide you with a much better experience on your next visit. Sincerely, Hotel Management
No hot water Stairs nasty, trashcan next to stairs and not clean at all. Morning was cold and there were not hot water in the shower, we had to shower with cold water.
Business response:
Dear Guest,We regret to hear that your experience did not meet expectations. Guest satisfaction is our top priority, and we take concerns seriously. We encourage you to reach out to the property directly so we can address your concerns and assist you further.
I showed up after booking. The lobby was closed and dark. There was a number at the door. After calling 5 times, a person showed up. He said that there was a technical difficulty at their system and refused to check in.
Business response:
Dear Asir, We sincerely apologize for the inconvenience you experienced upon arrival. A closed lobby and delayed assistance are not the experiences we want for our guests. We regret the technical issue that affected your check-in and understand how frustrating this must have been. Your concerns will be reviewed with our team to ensure better communication and service in such situations. We appreciate your input and hope to provide a better experience in the future. Sincerely,Hotel Management
Faucet from restroom were clogged. 😤 Check in was ok but check was horrible. No people on front desk to leave the keys. Waited for almost 20 minutes. Left the keys and leave.
Business response:
Dear Melchor, We apologize for the inconvenience caused by the clogged faucet and the delay at checkout. Your experience does not reflect the level of service we strive to provide, and we will address these concerns with our team to improve efficiency and responsiveness. We appreciate you bringing this to our attention and will work to ensure a smoother process for future guests. We hope to have the opportunity to serve you better next time. Sincerely,Hotel Management
bedding was not clean (dust)
Business response:
Dear Prashant, We sincerely apologize for the cleanliness issue with the bedding. This is not the standard we strive for, and we regret any discomfort this caused during your stay. Your concerns have been shared with our housekeeping team to ensure better attention to detail moving forward. Guest comfort and satisfaction are our top priorities, and we appreciate your input as we continue to improve. We hope to welcome you back for a much better experience in the future. Sincerely,Hotel Management
I spent a few nights here and had to go to the office 3 times. Lost my reservation after I checked in, microwave didn’t work, and key stopped working. It smells of marijuana outside, ALL the time. The unit was just dirty- each lamp shade had stains, gum in the carpet, I could go on but I’ll spend a few $ more on my next trip just to avoid another extended stay America experience
Business response:
Dear Justin, We sincerely apologize for the issues you experienced during your stay, including the problems with your reservation, microwave, and key, as well as cleanliness concerns. We understand how frustrating this must have been, and we are addressing these issues with our team to ensure a better experience in the future. Please know that we take your comments seriously and are committed to improving. We hope you will consider staying with us again and give us the chance to make it right. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.