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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsafe, flashing guns, drug selling out of rooms, noisy people between 12am-4am.
Not Happy with at all. Had issues with the reservation and staff. Staff and management were rude
Business response:
Bala, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to ... read more
A room with no service I never imagined a hotel room with no housekeeping. This was terrible. Will not be staying here again.
Business response:
Eugene, thank you for your review. We’re sorry for the inconvenience you had due to our cleanliness policy. Since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We apologize our hotel policy was not communicated to you during the time of check-in. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
No proper breakfast. They said continental... It was the bare minimum.
Business response:
Ayda, we are sorry our complimentary breakfast offerings did not meet your satisfaction. Please know, our third party website clearly states about our grab-and-go breakfast. However, when we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
there was a suprise $100 deposit on the unit that i wasnt warned about (was a deposit only because i ordered online they said). AC didnt work, fridge wasnt cold and re.ote control didnt work on TV. Internet is only .2MB download speeds unless youbpay extra fee. Still havemt gottem deposit back.
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. Your review will be taken as a tool to ensure that all procedures within our maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. In regard to the incidental charges, please feel free to reach out to our front desk as they will be happy to assist you. We hope you will reconsider and... read more
Was charged $100 cleaning fee for a room that was discussing and filthy before I even got their
Business response:
Making sure all our guests have a comfortable stay is our highest priority and our staff is trained to make sure of this. We are sorry for your experience here and if you would like to discuss your charges, you can reach us at the front desk. Thank you once again for your feedback. We hope that you will come back and stay with us again. Sincerely, Hotel Management
I will never stay at a extended stay again. The beds were like sleeping on a door. The AC was noisy, had to ask for a coffee pot for the room. The pillows were a joke. Was not like the pictures shown on your website
Business response:
Please accept our sincerest apologies for the issues you encounter in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. We would like to inform you that, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will afford us an opportunity to redeem o... read more
I didn’t like this property as I reserved a Queen bed room But I got a full bed. I brought manager’s attention to the matter but I didn’t get any response even after calling them multiple times
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.