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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a single glass in the room. Very loud refrigerator. Kept me up all night.
Business response:
Jennifer, thank you for taking the time to share your feedback. We are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We will also share your comments with our maintenance team regarding your... read more
Horrible! I booked a room on Expedia and when I called to have them send me a shuttle to the airport, the person that answered the phone said that there were no rooms available, no shuttle, no cleaning people, nothing. He said that he could not help me with this and hung up the phone.
Business response:
Aliris, thank you for taking the time to post your feedback. We are sorry for the predicament with your reservation and truly understand the frustration you must have felt. You have our assurance that we will review this situation appropriately to see what went wrong. We appreciate your patience and hope to host you in the future. Sincerely, Hotel Management
Very dirty towels on the floor when we walked in, white powdery substance all over the floor in the bathroom, no hot water
Business response:
Shelby, thank you for your honest evaluation. Please accept our sincere apology for any oversights in your room. Guest comfort and satisfaction are a top priority for us; therefore, we are disappointed to know we did not meet these expectations. We have addressed these issues with the appropriate individuals as we continually strive to improve. We are grateful for your patience and hope you will revisit any time your travels bring you back here. Sincerely, Hotel Management
I should have read other reviews before booking this but I was in a hurry. The staff was friendly on the phone & at the front desk. The surrounding area is nice enough but the room itself was horrible. The foul stench of human body odor was overwhelming. The carpet felt greasy & I had to leave my socks on. Even the clean towels didn't feel clean. Bathroom light was out. Had to flush the toilet twice. I arrived at 11 pm so I stayed the night. Although I paid for 2 nights, I couldn't take the smell for another night so I found... read more
Business response:
Andreas, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I have stayed at other Extended Stay properties and this was by far the worst experience. With the front desk person telling me to yell for her to come up to the desk to check me in to a smelly hallway to the room that smelled of marijuana, if I hadn’t paid for the room I would have left to try and get another hotel! As for the room, it was disgusting. From the moment I stepped in, it was dark, with limited lighting and one of the lamps didn’t have a lightbulb. No hairdryer or anything that a standard hotel room has. The toi... read more
Business response:
Heather, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,444 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.