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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was sold out. Travelocity continued to sell non refundable rooms, the lobby was chaos.
Business response:
Bryan, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Bugs in the room and no lights were working in the bathroom
Business response:
Quentin, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Ho... read more
Never Again!! Multiple buildings on site and i was sent to the wrong location by the front desk clerk. The lady at the desk was not very friendly and treated me like i was bothering her when i checked in. The room was highly out dated and the bathroom was dirty. The bedding was so thin and the pillows were terrible. The entire building smelled like cigarette smoke. The one elevator broke and wasnt repaired the entire trip. I will not stay here again.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Business response:
Oscar, thank you so much for your feedback. I am very sorry you were not happy with our hotel. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Horrible Conditions and Insmmmmmmmmñ be BBB This place is a dump. Everything is all nice and friendly at the front desk. but when you get to your building, it is a whole different situation. Everything smells like marijuana, people yelling slamming doors, running in the halls at 2 am. A strange followed me into my room and proceeded to harass me for an hour. I did not feel safe there. As soon as the guy left my room, I darted from the hotel. Now they won’t issue a refund being that they permit.
Business response:
Ricardo, thank you for being our guest and sharing your detailed feedback with us. The safety and security of our guests is always our utmost priority, however, we are sorry to read about your experience at our hotel and the inconvenience caused to you. While this is unusual, we assure you we will follow up on your comments with the appropriate individuals to get a better understanding of what happened. We appreciate your patience in the meantime. Thank you once again. Sincerely, Hotel Management
Not a decent experience I guess reached on bad day- the room initially allocated was on 2nd floor elevator was not working, so got it changed new room was in next building it was non smoking but whole room was having the smell, next rooms conversation disturbs you can hear their plans Room condition was also not great rust on many places old gadgets
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We also apologize for the noise issues you experienced. On rare occasions we have... read more
Liked one of the staff members. He tried helping me the night I checked in. Everybody else was very snooty , one of the ladies was even talking smack about me wanting to get a refund due to us checking out early to a coworker. First room I got booked in had dog food and dust all over the place. It was disgusting. Bed was terrible too.
Business response:
Gor, our team strives to ensure an exceptional experience for each guest. We are genuinely sorry your room did not meet your expectations and that several inconveniences led you to a less than favorable impression of our hotel. We appreciate you bringing these observations to our attention. However, we are glad you liked the service provided by our staff. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The bedroom had not been cleaned when I arrived. The shower had fired up throw up in it. It was also dusty and moldy. The couch had crumbs on it and my feet got dirty from walking in the floor. The bed was bumpy. It felt like there was springs in the mattress. I could hear every person who walked down the hallway. I could also hear the person watching tv across the hall.
Business response:
Toni, thank you for your review. We are sorry for the noise issue you encountered and apologize for the cleanliness problem you faced. This is not the kind of impression that we want our guests to have. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,444 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.