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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sucks. Never ever stay here. There are 20 guys alaways out there in the pool (I bet they don't stay there ) drinking and yelling all nite long. The clerk said she doesn't have any control over it. Breakfast sucks. We stayed in the comfort inn next door. It was the best. $10 more , but excellent
The phone system is in the dark ages. Staff cannot transfer to ANY Room. And staff us always away from desk. And wants the caller to call back in 1 minute and they will transfer. You call back. And they cannot transfer to the room. Absolute nitemare. I think hotel owes us a couple nights free at the least. Or can move to a hotel that has phone service instead of soup cans
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to transfer your calls. The phone server was down and had been fixed since then. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Hideous! If you want to lower your standards to gutter trash, then this is the place for you! We were in total shock considering all of the other nicer, surrounding hotels in the area. The room was filthy, the hallways were nasty and hot, the sofa bed was like sleeping on the floor, the dishes had stains on them, and they could not even give us an extra blanket or pillows! The front desk guy said he didn't have access to these items?? This place is a complete embarrassment to the City of Plano, period!
Filthy Hotel! The most dirty disgusting hotel I have ever seen! From the hallways to the rooms has not been cleaned in a very long time. I left after 3 hours, could not have slept here! Rude front desk, were folding hotel laundry out in the middle of the lobby seating area.
Business response:
Thank you for bringing your experience to our attention. We are sorry for the inconveniences you experienced at our hotel. It is our goal to provide a comfortable, clean environment for our guests and we are disappointed that we did not meet your expectations in this area. We will review with our staff the need to be attentive to our guest's needs and the cleanliness standards we aim to achieve. Thank you again for your comments. We hope to be of service to you in the future.
Wreaked of cigarette smoke around each entrance Bathrooms need to be redone / they have served their useful life Carpets need replaced I was disappointed with the facility compared to the rating that appeared on Expedia
Business response:
Thank you for taking the time to comment on your recent stay at our hotel. We are very sorry to hear that you experienced smoke odor outside and felt our hotel needs to be renovated. We do abide by Plano City Ordinances and keep ash urns the designated distance from a public entrance into the building. We will review with our staff the need to better patrol those areas to minimize odors. We are scheduled for a full renovation to address the issues with our carpets and bathrooms. Although this cannot ameliorate your recent ex... read more
When I got there, the hotel was full and did not have any rooms. Was not happy with Hotels.com, because I was not guaranteed my room
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.