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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Size and Space but sparse and no-frills I have to stay somewhere affordable with my dogs because our rental home was poorly maintained and had a flood so I can’t spend much money. The size of the 2 rooms are very large but the amenities in the rooms are non existent; you have to bring paper products if you plan on having any meals in your room for example.
Business response:
Sara, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
I had to reactive keys everyday. When you go to room and all the way come back noticing it’s not working. Bed was not comfortable at all. No good Breakfast and coffee is always cold.
Business response:
Thank you for being our guest. we apologize for the service issue you experienced while here and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
Extended Stay - Plano I should have checked that the property does only ONCE A WEEK room cleaning. You have to go down to the front desk to get toilet paper refills, and take used towels down to get new towels. No shampoo or hair conditioner amenities. Just walking from the lobby to the room.... floor has spilled and large trash sitting on the floor. Property advertises kitchen facilities, but no pots, pan, dishes, utensils, etc. You pay for what you get. Next time I will stay at a Hilton or Sheraton.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Will not stay again The first room we had smelled like smoke and they were nice enough to give us another room. However, the new room only had a full size bed instead of a queen. The bathroom and kitchenette were dated but clean, except for the floors being sticky. However, the corridors were filthy with debris that had blown in and was not cleaned up in the 3 days we were there. Every garbage bin was overflowing both inside and out, and the hallways smelled terrible. I think maybe housekeeping was on strike. We will not sta... read more
Business response:
Rebecca, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
I stayed 4 nights and never got the room cleaned (bad room service)
Business response:
Victor, thank you for staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the ... read more
Dirty Stay not extended Front desk was polite and prompt but upon arriving at the room found the door open. After entering to inspect the room was dirty and smelled foul. Didn't even want to sit on the couch or touch anything. Very disgusting room. Definitely a do not rent property. Ended up checking out in 20 minutes.
Business response:
Thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while being here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
John, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
OK, but needs new cleaning staff Rooms weren't filthy, but definitely not clean. Linens were clean, but some need to be replaced since the towels weren't bright white anymore and the shower curtain was older as well.
Business response:
Thanks for being our guest. We apologize for the inconvenience you encountered in your room with regard to cleanliness. We are concerned about your experience and have immediately brought this to the attention of our housekeeping department to review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Horrible The room smelled like burnt cooking oil. The floor had stickers and confetti all over it obviously hadn't been swept. The refrigerator leaked water all over the kitchen floor. No place to park. Had to wait 30 minutes past check in because our room wasn't ready yet. No ice machine and there was no way I was making ice in the dirty freezer in the room.
Business response:
Thank you for your feedback. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.