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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Room and Drugs The room was dirty and there was a man doing drugs outside. I checked out and went to a hotel down the road.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Steer Clear of This Place Place is outdated and in dire need of renovations. Heater broke second night I was there. They put me in another room. Next day a new guest was given key card to this room. Explained why I was in room and sent them back to reception and advised them to NOT let them give them the heatless room. Elevator was out one morning. Regarding shower, part of the water flow came out shower head, some from spigot--and could not be adjusted. Piece of cabinet molding fell off. Carpet had large burn in it. TV had ... read more
Business response:
Thank you for your review. Although you liked our location, we are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hote... read more
Unhappy We checked in on 1st paid 2 nights stay we had to check out next day unexpected.
Business response:
Matthew, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
The room was very disgusting. From the door and the hinge falling off, the outdated curtains, the carpet, the kitchen area, the couch. EVERYTHING! The soap, I don't know what that was but it wasn't soap. And their advertisement for breakfast. That was not breakfast. It was packages of muffins and granola bars (1 in a package to be exact) with nothing to drink but coffee or hot chocolate. I will never stay at this hotel again.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Horrible experience I checked in late, by then the Hotel was overbooked so only thing they could offer was an upgrade for an additional $80. I was not willing to pay more than what I booked the room for. So I left and found another room nearby
Business response:
Crystal, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Please consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
First and Last stay I arrived while police were removing a woman with an invalid credit card from the premises. My room smelled of smoke. There were empty coke cans and other trash left in the kitchen cabinets. I tried to call the front desk to alert them of the room's condition and realized the phone didn't work. The second night I went down to the desk in person and couldn't find anyone.
Business response:
We want to thank you for your stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that I am truly sorry. We can absolutely do better and hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Bad experience No ice at all. Dirty kitchen floor and greasy stove top. Dirty laundry laundry left from previous customer. Breakfast was a joke. No juice eggs. Hardly anything. Won't be back. Chris Dever
Business response:
Chris, please accept my apologies for the inconvenience you experienced with our grab-and-go breakfast and the cleanliness of your room. Your comments will be shared with our housekeeping and food and beverage teams in an effort to better serve our guests going forward. I hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Unhappy stay! First of all, there was no ice anywhere. Kitchen stove and floor unclean. Continental breakfast was a joke. Staff upon leaving didn't ask anything about our stay food or bad. We found dirty laundry under bed. We won't be coming back. Not a good experience! Christine Dever
Business response:
Thank you for staying with us and sharing your comments. Please accept our apologies for the issues you experienced during your stay with us. I am sorry we were not aware of this while you were here as we would have been happy to do whatever it takes to ensure your satisfaction. Our goal is to ensure every guest has a great stay with us, so we are reviewing our procedures now to see how we fell short and what we can do toimprove. Thanks again for being our guest, and we hope you will stay with us again soon so we can provide... read more
No Assistance In the beginning everything was fine. I stayed there 3 nights for work. I worked 12 hour shifts at a nearby hospital. I didn't really like that I had to ask for a coffee maker, blow dryer, pots and pans. The room had a very old musky smell. My last night there was awful. There was a large group of people sitting at tables out by the pool. My bedroom window which is next to my bed sits directly by these tables these people were sitting at. They were drunk, loud and very disrespectful. I wouldn't have minded earl... read more
Business response:
I apologize for the disappointing stay you had with us. Please accept our apologies for our lack of responsiveness while you were here. We have shared your observations with our concerned department manager and will be taking immediate steps to improve our services. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.