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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay here. Disgusting rooms with ants crawling over it. Service was terrible and slow.
Business response:
Jorge, we are truly sorry we failed to provide you the clean and comfortable room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
Bad, charge on my card more than 100 dollars and not tell me nothing about that
Disappointed of My First Extended Stay Experience! This was my first time staying at extended stay, I stayed for one night. The first room they put in the ac was not working. Then they transferred me to the next room across from where I was staying. Kitchen was not clean, and the bed sheets had a bad ordor. I did not get any sleep and was disappointed with my stay. I would not recommend my family or my friends to stay here.
The room was filthy, and I had to ask for new sheets my first night because the ones on the bed were stained. People in other rooms were loud. I will never stay here again.
Not so great Loud people arguing down the Isle, and the front desk wouldn't take care of it. Breakfast was not much of a breakfast. Only coffee, hot chocolate, hot water and dry oatmeal was offered. For the same price I could of stayed at a better place.
Business response:
We appreciate you bringing your concerns to our attention. Please know that we are sincerely sorry that we did not meet your expectations of cleanliness or noise control. To ensure your experience is not repeated, going forward we will insure accountability for failures in service. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
Place smelled horrible
Business response:
We appreciate you bringing your concerns to our attention. Please know that we are sincerely sorry that we failed meet your expectations during your stay. To ensure your experience is not repeated, going forward we will places additional focus on cleanliness and odor control. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
MEH get exactly what you pay for, and even less than that
I will never stay at this location or any ESA. I arrived early and the overnight staff member was completely incompetent. My room was dirty from the kitcken sink being clogged to stains on the sheets. I had to use my own sheets. The fire alarm went off every night during my week long stay. The staff was unhelpful and unprofessional.
Business response:
Your review recently caught my attention. We were disappointed to hear your stay was not a positive one due to the confusion of check in, the fire alarm, sand multiple cleaning issues in your room. We can assure you that we have notified our vendors for service of our alarm system and done a one on one training with our staff member on how to better respond to our customer's needs. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you sta... read more
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.9 star rating with 1,572 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.