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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property felt like a horror movie. It was dirty and smelly. I don’t recommend it at all
Business response:
Annie, thank you for choosing our hotel for your stay. We are disheartened to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Do not book here Upon walking In the room the sink area was dirty and the bathroom had urine on the toliet. Had to clean it myself and let the hotel staff know how displeased I was... acted if they didn’t care I was already tired from a 10 hour drive. The beds was EXTREMELY uncomfortable and I asked initially for a late check out at 12 and every 30 mins they was knocking on the door after 10am so I left at 11:15am I do Not recommended this place to anyone.
Business response:
Jesse, thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
You get what you pay. Not the greatest experience but not as expected as well.
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
LYING MANAGER WHO MADE UP A STORY FOR MORE MONEY This hotel is the pits. Do not stay here! I wish I would have gone elsewhere. You have to ask for towels, plastic bags, and anything else you need because they do not furnish refills in the room. NO MAID service is provided, unless you stay 7 or more days. When we checked out, I saw a suspicious charge from them on my debit card statement. When I called corporate, I was told that the "manager" (incompetent liar) told them that "we had torn up the room and had dogs in the room ... read more
Business response:
Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
We checked into our room it was filthy. My husband pulled back sheets and it had blood on the them. I walked in the bathroom and there used towels was hanging dried out .I opened up the refrigerator and old food was smelling the refrigerator. Advised the front desk moved to an accessible room and the shower leaked water everywhere.. Horrible stay and not what I expect from the Hilton. Then charged the full amount because I had for three days. Not pleased at all.
Business response:
Regina, we are truly sorry for the issues you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Business response:
Bethany, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I only there for about 2 hour ..no friendly people at all..lady at the front desk was very loud
Business response:
Sara, thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
HORRIBLE SERVICE STAFF IS RUDE I HAD TROUBLE WITH A GENERATOR RUNNING FROM ANOTHER FLOOR, IT SHOOK MY FLOOR AND WALLS DURING THE EVENING. THE MAINTENANCE PERSON EARNIE SAID NOBODY HAD EVER COMPLAINED BEFORE AND I WOULD HAVE TO DEAL WITH IT.
Business response:
Casey, we are sorry for the maintenance issue you experienced and that our associates were rude to you. It is our goal to provide excellent service, and we hope you will accept our apologies. Your feedback has been shared with the team to ensure such mistakes are not repeated. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,423 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.