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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Robyn, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
the ad said breakfest included...what it should say coffee and a sweet roll! my card failed four times and had to be reprogrammed. the water in this city was terrible (not your fault). thought room service was every day but not.
Business response:
Thank you for your review. We are sorry for not meeting your expectations and for the maintenance issue you had while here. We have shared your feedback with the team to check and fix it. We will make a note of your comments with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will give us another chance so we can serve you mu... read more
Not worth it's price. Not the best or close to good. Got room were maybe staff were having lunch, door was open. Counter top dirty. Staff hide out maybe. Left early, first time in my travel years not to approach for check out.
Business response:
Thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
No sleep My husband and I stayed the night while on a couples trip. The check in was easy and painless. We quickly learned that the door keys deactivate if they come in contact with any electronics. That was a hassle. The room was dirty. There was chewed up gum on the cabinet and pee sitting in the toilet from the previous travelers. The bed was hard and it was impossible to get a good night's rest with the BRIGHT LIGHT, from the parking lot, shining in through the black out curtains. There wasn't anyone at the desk to che... read more
Business response:
Cheryl, please accept our apologies for failing to provide you with a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we don't repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It was poor condition and smell bad. It was not clean. But front desk girl name Dena was nice
Business response:
Kristina, thank you for letting us know about your stay. Although you were pleased with our front desk associate. We're truly sorry that your room was not in the spotless condition it should have been. Your feedback will be shared with the housekeeping team to be more attentive with their work and to thoroughly inspect the suite before accommodating it to our future guests. Thanks once more, we hope to host you back so that we can provide you with a much better experience. Sincerely, Hotel Management
Bad to worse I was told through hotels.com that at check I would need either $100 cash or a credit card either one one be accepted. Once I got to the hotel the last told me they did not accept cash. That I would either need a credit card or we couldn't stay. I had to call my mother and have her go through a long 3rd party agreement. They advertise a free breakfast. That was a total joke you are allowed to have 1 granola bar and a cup of coffee. Nothing for kids. The front desk clerks were rude and unhelpful in anyway. I woul... read more
Business response:
Nickole, we appreciate you taking the time to post a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. Also, your concerns with regards to our grab-and-go breakfast have been shared with our Brand Leaders so they have knowledge of our guests' desires and will assist them in deter... read more
Business response:
Stephen, on behalf of our entire team, we sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I did my reservetion on line and when I got to the hotel there was no rooms available. So we had to go to another hotel. I hope I get my money back for this reservation
Business response:
Omero, we apologize that we did not have any rooms available when you arrived at our hotel. We offer no excuses for this mix-up and assure you that we will use this feedback to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,423 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.