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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible The hotel’s system was having problems with seeing/authenticating 3rd party bookings, so after waiting around in their smelly dirty lobby for 1.5 hours, while Hotels.com tried multiple time to help remedy the problem, I was finally given the option to book elsewhere. The man at the front desk was newer, unsure about their processes, and ultimately didn’t seem to care about multiple guests, who were having the same problems with their bookings. I won’t be giving “Extended Stay” another chance in the future.
Business response:
Dear Robert, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the issues you encountered at our front desk upon arrival. This is not typical of our service, and we will take steps to improve our overall guest experience. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to our guests. Thank you again. Sincerely,Hotel Management
only for emergencies lmfao good for a 1 night emergency stay but otherwise wouldnt recommend, spend $40 more dollars and get a nicer hotel room anywhere else
Business response:
Dear Alexandra, Thank you for sharing your experience. Your feedback is essential to us, as it will assist us in improving our guest experience. Our team is already at work to check how to improve customer service and will take the necessary steps to ensure this does not occur in the future. Our front desk team is always available to ensure they resolve your every problem and make your time with us happy and comfortable. Please return for a seamless experience whenever you are in the area again. Sincerely,Hotel Management
El lugar nos lo entregaron sucio , con escremento de animales en las esquinas de la habitación y pelo de animal sobre las camas lo que me indica que tampoco las sábanas las cambiaron antes de mi llegada , se le notificó al personal quedó de ir a darnos unas Sábanas limpias y nunca fue , y nos notifico que de limpiar eso sí no lo hacen ellos que lo tenía que hacer yo
Business response:
Dear Julio, Thank you for choosing us. Providing clean and comfortable accommodation is one of our top priorities, and we wish your room's condition could have been spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please return so we can make it up on a future visit.Sincerely,Hotel Management
So disappointed Had to wait to checkin as front desk person was out in parking lot. Was charged about $40 more than was quoted from Hotels.com, rooms was dirty (food stains on the walls, hair balls found in bathroom, floors were sticky, and found cockroaches in room this morning. Couldn’t tell front desk workers this morning because no one was there, again!!
Business response:
Dear Jennifer, Thank you for taking the time to review our hotel. We apologize for the concerns you had regarding the issues in your room during your recent stay with us. We always aim to exceed our guests' expectations, and we are disappointed to hear that we fell short in your case. Please accept our sincere apologies for any inconvenience caused. Regarding your bill, please feel free to reach out to our hotel directly, so we can review the charges and assist you further. We appreciate your feedback and hope to welcome you... read more
Dirty unsafe hole punched in bathroom door
Business response:
Dear Brenda, Thank you for staying with us and for reviewing your experience. We sincerely apologize for the issues you encountered during your stay with us. We understand this must have been a significant inconvenience for you, and we deeply regret any discomfort or concern it may have caused. At our hotel, we prioritize the cleanliness and safety of our rooms, and we take incidents like this very seriously. We have shared your feedback with our housekeeping and maintenance teams to ensure that such oversights are not repea... read more
I booked the hotel based on the photos posted. Upon arrival, the hotel clerk provided my wife and I with a key to a first-floor room. When I opened the door, the tv was blaring loudly, trash was on the floor, beds were unmade, the floor was sticky, and the smell of mildew was in the air. I informed the hotel clerk that the room was filthy. He assigned us to a room on the third-floor which also had sticky floors with the smell of mildew. The bathroom sink was cracked and had cigarette burns on it. Without hesitation, we left ... read more
Business response:
Dear Gustavo, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We are working with our housekeeping managers to prevent this from happening again. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
Room smelled like an ashtray. Time to remodel if the old cigarette smoke is deeply embedded in the room/furniture, as opposed to it being a cleaning issue. Bathroom and beds were clean, so I'm guessing it's not housecleaning issue, but deeper. Irritates my lungs, and gets the smell in my clothes. I normally would have changed rooms, but it was the only one available without a long wait. Also a few big rocks from landscaping in the parking lot, on the asphalt behind a car... would recommend security patrol to check for issues... read more
Business response:
Dear Dennis, Thank you for sharing your review and the details surrounding your recent stay. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.