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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the worst hotel I have ever stayed in . Do not stay here !!! I traveled here for my daughter college orientation & It was the worst travel experience I have ever had. Front desk person ,(gen manager) messed up room reservations, room was not clean hair in tub, floor very dirty ,security man in lobby reeked of marijuana and best of all ALL of our luggage stolen out of our room. Manager wouldn’t even come to hotel & deal with situation I had to make a police report and further legal actions.This is not a joke!!
Business response:
Dear Kelli, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
This place is the kind of hotel that released inmates from the jail nearby or a homeless person with a voucher would stay. The red mildew in the shower, the lack of thorough cleaning and how old everything was made it difficult to feel comfortable. I did find the 2 front desk employees I was in contact with to be friendly and helpful. Way overpriced for what you get.
Business response:
Dear Jolie, We regret that we couldn't give you a better impression of our hotel, and we apologize for your allotted suite not being up to your expectations. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We appreciate you recognizing our front desk associates' service during your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
This place makes you clean your own place and pay for clean towels. People at the front desk weren’t very nice about explaining how the place worked or what was offered. I would not recommend.
Business response:
Dear shawntay, Thank you for taking the time to review your stay. Our team strives to ensure every guest has an exceptional experience with us. Therefore, we regret failing to meet this expectation for you. We will address our associates to be more diligent in communicating our policies and services to our future guests. We value your feedback as it helps improve our accommodations moving forward. We hope you will allow us a chance to make it up to you and host you again next time your travels bring you our way.Sincerely,Hot... read more
Poor Service
Business response:
Dear David, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests.Sincerely,... read more
Floors and bed were dirty. Drywall in the room was damaged
Business response:
Dear Wyatt, Thank you for choosing us and posting your review. Please accept our apologies if we did not meet your expectations. We take the cleanliness and upkeep of our suites and the entire hotel very seriously. Therefore, we appreciate you bringing this to our attention so we can address them adequately. Please do revisit us for a much-improved experience next time your travels bring you our way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.