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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Hotel was nasty. Couldn't walk around without shoes, stuff all over the ground. Falling apart - no cover on vent in bathroom, corner cover falling off, and overall disgusting. Halls aren't even labeled - overall we will never stay here or a place like this again. When we got home we had to wash every single thing we had in the hotel - it was so gross.
Business response:
Jessica, thank you for taking the time to review your stay. I am concerned about your experience and have immediately brought this to the attention of our housekeeping team for review and actions. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. I truly regret the inconvenience caused, and we truly hope you give us another chance to make it up to you on your future visit. Sincerely, General Manager
The Grossest place I've ever stayed... The Grossest place I've ever stayed. and I've stayed in some slimy hostels backpacking through Europe. But this place takes the cake. For starters, my room hadn't been cleaned from the previous guest, whatever no biggie...but then look down. The carpet was stained, not just a spot or two, the entire carpet..destroyed.. I didn't want to remove my shoes. the appliances were all broken, the lamp shades dented and torn. My bathtub looked like someone was murdered in it, seriously, how do yo... read more
Business response:
Sarah, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered in your room. You deserved a comfortable stay, and we did not live up to your expectations. We will step up our efforts to make sure we are more responsive going forward. We hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, General Manager
Business response:
I was disheartened to read that we did not live up to your expectations, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. I hope you will accept my apology and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Very dirty and smelled of cigarettes and food My experience was terrible, didn't get good sleep as something kept biting me all night. And when I woke up I found two bugs in the bed.
Business response:
We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Avoid this hotel at all cost This is the worst hotel I have ever stayed in. I would not recommend this hotel to ANYONE! We were traveling with three kids and upon checking in and entering our room I wanted to check out. I didn't want the kids to sit, let alone sleep on the beds. The room was dirty (garbage under the couch and food under the bed), there were cobwebs hanging from the ceiling, the room smelled like smoke, bathroom had black mold. We immediately made other hotel accommodations. Stayed one night out of our 4 nigh... read more
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments. Since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experienc... read more
Hotel lobby and elavtor needs a good cleaning. Hotel lobby carpet was dirty and floor. Looks like they clean once a month. Windows need to be clean. Hallway carpets need to be vacuumed. Elavtor needs to be cleaned. Ever time I went is there was garbage on the floor was afraid to touch the buttons.
Business response:
Please accept my sincere apologies that our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take this issues lightly. We will address this matter with our housekeeping department to ensure changes are made immediately to solve these problems. I would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. W... read more
Terrible filthy Terrible filthy, smelly,. Wouldn't recommend to anyone.. moved in and out in 20 minutes.
Business response:
Please accept our apologies for the housekeeping issues you encountered in your room. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We regret the inconvenience caused. We hope you will consider giving us another opportunity to serve you in the future so that we can make it up to you. Sincerely, General Manager
Room was dirty Fridge had old food in it, room smelled. And people were running up and down hall way.
Business response:
Please accept my sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. I hope you will return so we can make it up to you. Sincerely, General Manager
Horrible Bad experience. Room were not clean.. paid the amount but did not receive refund and left the hotel..
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.