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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away! Absolutely the very worst hotel I've ever stayed at. Room smelled. All the cabinets were either falling apart or were missing. Seedy. Stay anywhere else
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a much better experience for every guest entering our doors. We truly regret the inconvenience caused, and please consider choosing us again in the future so we serve you better. Sincerely, G... read more
TERRIBLE TERRIBLE. dirtiest place I've ever seen... wast of my time to describe. just don't stay here.
Business response:
We appreciate your candor. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and we hope to welcome you back soon too! Sincerel... read more
No words All I got to say not worked staying duty sheets ,carpet,bathrooms not what I was expecting out of the kids nd of hotels it look like a road side motel
Business response:
Juan, on behalf of our entire team, please accept our sincere apologies for not living up to your expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Floors are dirty Broken light fixture in bathroom
Business response:
First and foremost, I would like to offer you my apologies for the inconveniences that you experienced during your stay. We are truly sorry for the cleanliness and maintenance issues you encountered in your room. Your concerns have been shared with the respective teams in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
So so You get what you pay for. Our room was old and unkempt, but we weren't in the room that much so it was ok for the price..
Business response:
Andres, thanks for evaluating your stay. We are glad you had an overall pleasant experience and our facilities were adequate to needs. That being said, we are sorry for any inconvenience you had while here. We hope you will return so we can make it up to you. Sincerely, General Manager
Dirty Hotel was nasty. Couldn't walk around without shoes, stuff all over the ground. Falling apart - no cover on vent in bathroom, corner cover falling off, and overall disgusting. Halls aren't even labeled - overall we will never stay here or a place like this again. When we got home we had to wash every single thing we had in the hotel - it was so gross.
Business response:
Jessica, thank you for taking the time to review your stay. I am concerned about your experience and have immediately brought this to the attention of our housekeeping team for review and actions. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. I truly regret the inconvenience caused, and we truly hope you give us another chance to make it up to you on your future visit. Sincerely, General Manager
The Grossest place I've ever stayed... The Grossest place I've ever stayed. and I've stayed in some slimy hostels backpacking through Europe. But this place takes the cake. For starters, my room hadn't been cleaned from the previous guest, whatever no biggie...but then look down. The carpet was stained, not just a spot or two, the entire carpet..destroyed.. I didn't want to remove my shoes. the appliances were all broken, the lamp shades dented and torn. My bathtub looked like someone was murdered in it, seriously, how do yo... read more
Business response:
Sarah, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered in your room. You deserved a comfortable stay, and we did not live up to your expectations. We will step up our efforts to make sure we are more responsive going forward. We hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, General Manager
Business response:
I was disheartened to read that we did not live up to your expectations, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. I hope you will accept my apology and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Very dirty and smelled of cigarettes and food My experience was terrible, didn't get good sleep as something kept biting me all night. And when I woke up I found two bugs in the bed.
Business response:
We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.