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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
all bad the hotel smells really bad, the room was not clean and had clothes from the last person who stay in the room still. Facility is non smoking and says no smoking near entrances but every door there was 10000 cig buts on the ground. lawn is full with dog poop. Had several items damage in the back of my truck. laundry room was a mess.
Business response:
Shane, our staff strives to provide a clean environment for our guests, and we sincerely apologize as this wasn’t your experience. We are concerned about your experience and have immediately brought this to the attention of our housekeeping team for taking remedial steps ensuring no other guests experience the same going forward. Please consider giving us an opportunity to showcase you our improved side on a future date. Sincerely, Hotel Management
Don't stay here motel 6 is better The hotel is dirty nobody cleans my room was nasty refrigerator was dirty microwave look like nobody ever touched it the only thing that was clean was the bed but I still put my own cover on towels are old with holes and are brown yellow not white not worth it look around
Business response:
Jeff, thanks for being our guest. We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue. Your feedback is important, so we have discussed it with our housekeeping team for review and action. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Staff was rude
Business response:
Laura, first of all, we apologize for the behavior of our associate, and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression o... read more
Business response:
Ronald, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Needs to be deep cleaned. Staff was nice just if you are paying it needs to be cleaned better.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Smelled like marijuana, room was dirty, furniture was damaged.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Jason, please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Don’t stay here This was the worst hotel I have ever stayed in. It was dirty, old , in disrepair. One bar of soap and nothing else in the bathroom. Bad stay.
Business response:
Becky, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
Never again! Hotel was dirty. Halls not vacuumed. Kitchenette area was beat up and missing cupboard/drawer doors. The furniture in the room was beat up and old. The only redeeming thing was that the bathroom was clean.
Business response:
Betty, please accept our apologies for not meeting your expectations and for the inconvenience you had. We have shared your concern regarding the cleanliness issues with our housekeeping team to ensure this does not happen again. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider giving us another opportunity so that we can provide you with an improved... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.