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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like marijuana, room was dirty, furniture was damaged.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Jason, please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Don’t stay here This was the worst hotel I have ever stayed in. It was dirty, old , in disrepair. One bar of soap and nothing else in the bathroom. Bad stay.
Business response:
Becky, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
Never again! Hotel was dirty. Halls not vacuumed. Kitchenette area was beat up and missing cupboard/drawer doors. The furniture in the room was beat up and old. The only redeeming thing was that the bathroom was clean.
Business response:
Betty, please accept our apologies for not meeting your expectations and for the inconvenience you had. We have shared your concern regarding the cleanliness issues with our housekeeping team to ensure this does not happen again. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider giving us another opportunity so that we can provide you with an improved... read more
Near Denver This hotel was dirty! The side entrance had the same leaves on the hall carpet for 2 days. The elevator was gross. The fire/smoke detector in my room was not connected. The sink faucet was not installed properly. I would not recommend this hotel to anyone.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry that you experienced housekeeping issues in your room. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing this with our entire cleaning staff. We are committed to providing a clean and fresh guest suite for every incoming guest, and we are sorry that this was not your experience. Additionally, we apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order... read more
Moldy and dirty and no mercy to hand us a granola bar caus we left at 5am
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Walker, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Not a pleasant experience. The hotel was dirty it smelled. The room was dirty the sheets were not clean and there was no housekeeping.
Business response:
Tracy, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Bath room door was falling off and the shower head was held on with dick tape and therewas some kind of white power on the carpet don't think you'll see me back as far as front desk when we checked in was excellent
Business response:
Tina, I apologize for the maintenance issue you experienced in your room and the inconvenience it caused. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned with our maintenance team. We hope you will consider giving us another chance so we can leave you with a much better impression. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.