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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid this hotel at all cost This is the worst hotel I have ever stayed in. I would not recommend this hotel to ANYONE! We were traveling with three kids and upon checking in and entering our room I wanted to check out. I didn't want the kids to sit, let alone sleep on the beds. The room was dirty (garbage under the couch and food under the bed), there were cobwebs hanging from the ceiling, the room smelled like smoke, bathroom had black mold. We immediately made other hotel accommodations. Stayed one night out of our 4 nigh... read more
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments. Since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experienc... read more
Hotel lobby and elavtor needs a good cleaning. Hotel lobby carpet was dirty and floor. Looks like they clean once a month. Windows need to be clean. Hallway carpets need to be vacuumed. Elavtor needs to be cleaned. Ever time I went is there was garbage on the floor was afraid to touch the buttons.
Business response:
Please accept my sincere apologies that our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take this issues lightly. We will address this matter with our housekeeping department to ensure changes are made immediately to solve these problems. I would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. W... read more
Terrible filthy Terrible filthy, smelly,. Wouldn't recommend to anyone.. moved in and out in 20 minutes.
Business response:
Please accept our apologies for the housekeeping issues you encountered in your room. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We regret the inconvenience caused. We hope you will consider giving us another opportunity to serve you in the future so that we can make it up to you. Sincerely, General Manager
Room was dirty Fridge had old food in it, room smelled. And people were running up and down hall way.
Business response:
Please accept my sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. I hope you will return so we can make it up to you. Sincerely, General Manager
Horrible Bad experience. Room were not clean.. paid the amount but did not receive refund and left the hotel..
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Unclean The hotel itself was very unclean. We had used washcloths in the shower, dirty bedcovers, trash in the halls & in the elevators. The parking lot had many spaces that had broken auto glass scattered from what I could only assume was from previous cars being broken into. I did not feel comfortable with our car outside. Luckily we were able to move it so we could see it from our room. There is very little insulation so you hear every little noise and step in the halls, rooms nearby and above.
Business response:
I was disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. I would also like to mention that, we take the safety of all of our guests very seriously, and we have procedures in place to ensure this security. We appreci... read more
The only thing really decent about this place was the pricing but this particular location wasn't well kept. Our bathroom mirror wasn't even cleaned and the toilet seat was so old, the porcelain paint was wiped off. The hallways had trash all over the floor and the elevator looked like it hadn't been wiped down in weeks. We've stood at an Extended Stay before and it was much better than this. So my comment is only regarding this particular location.
Business response:
Shelly, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your visit. I hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Nasty rooms nasty hallways the place is just nasty
Business response:
Please accept our apologies for failing to provide the level of cleanliness that you should have received and for the inconvenience this caused. We aim to exceed our guests' expectations so I am so sorry that we fell short of your expectations. Our first priority is to provide each guest an experience that is as perfect as possible, and we sincerely hope that we will have another chance to prove it to you. Sincerely, General Manager
Glad it was only for 2 days! The hotel was absolutely disgusting. I would never stay that extended stay again. The room was filthy , as was the entire hotel, and grounds. They aloud dogs to stay at the hotel, which I think is a nice thing, but the grounds were covered in dog poop, not to mention all of the trash around the hotel ,as well as cigarette butts everywhere. The people above me were smoking in the hall way inside of the hotel, and had beer bottle caps outside of the room. I had to call 3 times to complain about the... read more
Business response:
Thank you for staying with us and for reviewing your experience. I want to apologize for failing to provide the clean facilities you were expecting upon arrival. We know how important fresh accommodations are to every guest. I will be following up with our housekeeping staff to make sure we are following all procedures when readying a room for an incoming guest. We regret the inconvenience it caused. We hope you will consider giving us another chance so that we can make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.