Extended Stay America - Denver - Aurora North

lisa 

on Expedia

8 years ago

Rude people Rude and inconsiderate people I have recently had housing issues I am a security guard and was waiting for my boy friend to bring money the staff made me leave the room on a 13 degree day after working all night 

Phillip 

on Expedia

8 years ago

Did not meet our expectation When we arrived at the check in two people was complaining about there room ( this was our first visit at any Extended Stay America) we decided to check our room. Our room was fine,Hallways and steps was a mess( in the process of remodeling) no ice machine on the property. no cleaning of rooms but once a week, had to get new towels at the front desks because of no cleaning service. No breakfast but wrap muffins instant oatmeal and coffee. No milk, Our toilet would not flush and the handle got stu... read more

Corey 

on Expedia

8 years ago

Horrible and dirty Terrible experience. Dirty,no food at grab and go breakfast,laundry facilities were horrible had to dry clothes with hair dryer in room 

Fibronia 

on Expedia

8 years ago

Bad customer service!!!!!! But for the price the room is alright 

Donyell 

on Expedia

8 years ago

Staff took over 40 minutes to come check us in. 

Anonymous 

on Expedia

8 years ago

Bumpy... I was mixed in with long term customers. Light bulbs needed replacement, not done. Linens not fresh. No kitchen ware when arrived, I went to retrieve and still didn't include a drain stopper, bowl, or cup. Coffee maker malfunctioned. Room was at end of hallway next to stairwell, very busy and noisy, all hours. Thermostat was controlled outside of room it seemed, as it never seemed to adjust - leaving me dry. 

Amanda 

on Expedia

8 years ago

Bad experience. When we got to our room after checking in it smelled horribly of cigarette smoke. This hotel claims to be smoke free so we went back to the front desk and complained. They switched our room and the new room smelled like cigarette smoke too, just not as strong. At this point I was tired of dragging my luggage to and from the lobby so we stuck with the second room. When it came time to check out I waited at the front desk 10 minutes before calling the hotel and they hung up the phone on me. I said hello loudly ... read more

Benjamin 

on Expedia

8 years ago

Worst Ever!!!!!!!!!!!!!! I arrived a little after 2am. The front desk attendant was missing. I kept calling the hotel and had reservations to call as well. It took her an hour to come down to check me in. She offered no apology for the wait. The was also another guest waiting. After checking in, the heat didn't work in the room, the lamps had no light bulbs and the phone didn't work. I went back downstairs and had to wait another 25 mins to get a new room because she was checking in other guest. I drove 15 hours from Los Ang... read more

Loretta 

on Expedia

8 years ago

Not so great