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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unclean The hotel itself was very unclean. We had used washcloths in the shower, dirty bedcovers, trash in the halls & in the elevators. The parking lot had many spaces that had broken auto glass scattered from what I could only assume was from previous cars being broken into. I did not feel comfortable with our car outside. Luckily we were able to move it so we could see it from our room. There is very little insulation so you hear every little noise and step in the halls, rooms nearby and above.
Business response:
I was disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. I would also like to mention that, we take the safety of all of our guests very seriously, and we have procedures in place to ensure this security. We appreci... read more
The only thing really decent about this place was the pricing but this particular location wasn't well kept. Our bathroom mirror wasn't even cleaned and the toilet seat was so old, the porcelain paint was wiped off. The hallways had trash all over the floor and the elevator looked like it hadn't been wiped down in weeks. We've stood at an Extended Stay before and it was much better than this. So my comment is only regarding this particular location.
Business response:
Shelly, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your visit. I hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Nasty rooms nasty hallways the place is just nasty
Business response:
Please accept our apologies for failing to provide the level of cleanliness that you should have received and for the inconvenience this caused. We aim to exceed our guests' expectations so I am so sorry that we fell short of your expectations. Our first priority is to provide each guest an experience that is as perfect as possible, and we sincerely hope that we will have another chance to prove it to you. Sincerely, General Manager
Glad it was only for 2 days! The hotel was absolutely disgusting. I would never stay that extended stay again. The room was filthy , as was the entire hotel, and grounds. They aloud dogs to stay at the hotel, which I think is a nice thing, but the grounds were covered in dog poop, not to mention all of the trash around the hotel ,as well as cigarette butts everywhere. The people above me were smoking in the hall way inside of the hotel, and had beer bottle caps outside of the room. I had to call 3 times to complain about the... read more
Business response:
Thank you for staying with us and for reviewing your experience. I want to apologize for failing to provide the clean facilities you were expecting upon arrival. We know how important fresh accommodations are to every guest. I will be following up with our housekeeping staff to make sure we are following all procedures when readying a room for an incoming guest. We regret the inconvenience it caused. We hope you will consider giving us another chance so that we can make it up to you. Sincerely, General Manager
dirty customer service is poor smells like weed the front desk name Asia bad service
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Hotel is dilapidated Staff is nice but we actually thought that maybe the room was supposed to be out of service but apparently not. Had to plunge the toilet with each use and the shower be use of water back up
Business response:
Jeff, thank you for sharing your candid feedback. Although you liked our staff, we apologize for the maintenance issues you encountered in your room and for the inconvenience it caused. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards, and we regret falling short. I hope we have the opportunity to make a much better impression on a future stay. Since... read more
At the check in, the 3rd floor smelled bad although it was cleared later. We booked a non-smoking room but the room smelled cigarettes. The breakfast area had no table, seat but some foods on a side counter.
Business response:
Thank you for being our guest and for sharing your feedback. I am disappointed to see we failed to deliver a clean and fresh accommodation on your arrival. I have discussed your review with my housekeeping team to ensure all procedures are being followed so this does not happen again. I have also made a note of your feedback about our grab and go breakfast, and will share with our Brand Leaders to assist them when determining new breakfast offerings for future implementation.Once again, my apologies for the difficulties you ... read more
What type of guest are you trying to attract? I asked for a my bed to be turned down, I also asked for the air to be turned down before ohr arrival. We requested extra towels and did not receive them. It was said on the internet that there would be a continental breakfast available to guests however, we were informed upon our arrival that there would be no breakfast just muffins and granola bars. I was underwhelmed to say the least. I wanted my money back!
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
I was disheartened to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. I hope you will accept my apology and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.