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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away don't waste your money Terrible Place very dirty there were screws on the ground everywhere, no amenities what so ever.
Business response:
Blake, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Unacceptable - and $120 for this DUMP! This place was horrible! My girlfriend and I had a wonderful week trip traveling through Colorado. We stayed here the last night of our trip since it was fairly close to the airport. Unfortunately, this was the only part of our trip that we didn't enjoy. This hotel was unacceptable! To start, the young lady at the front desk wasn't friendly or helpful answering questions. She didn't explain how to get to our room. When I walked back in to ask, she was gone and nowhere to be found. I wai... read more
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Nasty and rude staff It was horrible I have been waiting for call from them I have stop payment for my room..
Business response:
Katherine, I am so sorry to see your experience and apologize for the inconvenienced it caused. This is not the impression that we like our guests to leave with. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We are taking appropriate action to ensure this is not repeated. I apologize once more for this unpleasant experience and hope you will stay with us on your next visit. Sincerely, General Manager
Dirty The hotel was dirty, there was always trash in the hallways and in the elevator. It was difficult to find staff members to help or even answer questions
Business response:
Richard, we are sorry we failed to provide you the clean and comfortable room that you deserved. We sincerely apologize for the cleanliness issues you encountered and for the inconvenience it caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. I hope we have a future opportunity to restore... read more
Trash dumps are cleaner ! We just stayed at the Aurora Co. location and it was a dump. Room stunk even with air fresheners we had to buy to try to cover up the order of mold and mildew. TV was terrible with dark and fuzzy reception. Asked to have it replaced but never heard back from the front office. Hallways smelled of cigarettes daily. Grab and go breakfast was always grossly understocked. Apparently they were having some work done at the hotel so the construction guys felt it was okay to hangout but n the parking lot aft... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Do not stay It was not worth the price, but it was the only hotel i could find that would fit 7 people in one room that wasnt already booked. The lobbys floors were really dirty and sticky. They need to have more than 1 person working. Online it said contenintal breakfast but it was really a grab n go...muffins, granola bars, coffee. They dont do house keeping! Our room looked like they didnt vaccum or sweep or wipe anything down. The rooms visual aspect wasnt bad but if you looked closer under the beds was trash and old soc... read more
Business response:
Morgan, Thank you for your great comments and review of your visit to our hotel. We pride ourselves on delivering exceptional service to our guests and it sounds like the 'first impressions' were great. However,we apologize we did not fully meet your expectation during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, General Manager
Terrible customer service. Rooms in bad shape Always struggled getting someone at front desk and when you did they weren't much help. Stayed 3 days with 4 kids and couldn't get clean towels or extra sheets. So it was a struggle
Business response:
I apologize for the service issues you experienced during your stay. We're deeply sorry that one of our department was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. I hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Crummy Trashy place. Poor housekeeping. I didn't get the room I wanted - I wanted 2 Queen size beds but got one King size for 4 people (2 adults, 2 kids). Poorly maintained property. Fire alarm went off on the morning of departure - fire truck showed up and then it was determinined to be a false alarm - elevator was still disabled when we went to check out. Continental breakfast but they didn't keep the coffee dispensers refilled - we went to a restaurant for breakfast. Television performance was terrible. Certainly overpric... read more
Business response:
It is disheartening to read that you found any part of your stay not as you had hoped for. It is our desire to exceed our guests’ expectations in every way from service to amenities. Your comments and observations are important to us so that we may continue to improve our guest’s experience that will hopefully inspire a return visit. General Manager
Not happy There was only one garbage in the whole room, we found clothes and toys from a previous guest in the room. They do not provide any kind of silverware or dishes yet the room has a kitchen. It was a very disappointing stay.
Business response:
Amber, please accept our apologies for your unpleasant experience at our hotel and sharing these issues with us so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Your comments have been shared with the team in an effort to improve our service. Our brand standard requires us to keep the kitchenware at the front desk to ensure cleanliness, and we missed communicating this with you at the time of check-in. We hope you'll give us another chance ... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.