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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty room carpet really bad
Business response:
John, I apologize for the cleanliness issue you experienced in your room. We have addressed this with our Head of Housekeeping to take corrective measures. We have checks and balances in place to double inspect every room before guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Worst ever! I had a pre-prayed room for the evening came in after four hours of flight delays at 3 AM and was not given a room this was the worst experience I've ever had in any hotel the clerk was rude when I asked her how could this be she said don't interrupt me
Business response:
we apologize that we did not have the room of your choice as well as our service was not up to your expectation. We understand your frustration and regret the inconvenience it caused. We have discussed your comments with our team, and we have altered our procedures so this does not happen again. We provide thorough training for all associates, and we will redouble our efforts. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, General Manager
Room was dirty, kitchenette floor was sticky, no bedding on the pullout couch. Only 2 towels, busted bathroom door. Beds were made but linen was dirty.
Business response:
Thank you for reviewing your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with the housekeeping team immediately to take corrective action so that it does not happen again. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
Go someplace else! Would not recommend this hotel. Halls smell, fridge doesn't work well, air conditioning not well, rooms are not cleaned well. Employees are not helpful or accommodating. Would not recommend
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Dirty/unsafe This hotel had garbage scattered both inside and outside. The hallways and elevator were filthy. The side door was propped open with a rock allowing anyone to come in. The first floor had a door labeled stairs however it was locked, the 3rd floor location for the stairs didn't seem to exist?? They should definitely have more stairs, or atleast stairs available? The room was somewhat cleaner than the rest of the hotel and was nice, if properly cleaned. That staff were decent I definitely think they need more staf... read more
Business response:
Thank you for choosing to stay at our hotel. Although we are happy you liked your room, we are sorry for your disappointment with our common areas. I am very concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Stay away don't waste your money Terrible Place very dirty there were screws on the ground everywhere, no amenities what so ever.
Business response:
Blake, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Unacceptable - and $120 for this DUMP! This place was horrible! My girlfriend and I had a wonderful week trip traveling through Colorado. We stayed here the last night of our trip since it was fairly close to the airport. Unfortunately, this was the only part of our trip that we didn't enjoy. This hotel was unacceptable! To start, the young lady at the front desk wasn't friendly or helpful answering questions. She didn't explain how to get to our room. When I walked back in to ask, she was gone and nowhere to be found. I wai... read more
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Nasty and rude staff It was horrible I have been waiting for call from them I have stop payment for my room..
Business response:
Katherine, I am so sorry to see your experience and apologize for the inconvenienced it caused. This is not the impression that we like our guests to leave with. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We are taking appropriate action to ensure this is not repeated. I apologize once more for this unpleasant experience and hope you will stay with us on your next visit. Sincerely, General Manager
Dirty The hotel was dirty, there was always trash in the hallways and in the elevator. It was difficult to find staff members to help or even answer questions
Business response:
Richard, we are sorry we failed to provide you the clean and comfortable room that you deserved. We sincerely apologize for the cleanliness issues you encountered and for the inconvenience it caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. I hope we have a future opportunity to restore... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.