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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mistake Good lesson to check reviews before booking a hotel. This was one of the worst chain hotels we experienced. This was by no means a cheap room, with an above-average rate through orbitz. At check-in, my wife got hit on by a drunk customer. The elevator up already smelled bad, which should have been a sign. The large double room we got was freezing cold when we entered and smelled awful. The bathroom clearly hadn't been cleaned properly, with pubic hair still present in the shower. The kitchenette looked like several p... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
Dirty! The hotel room was so dirty that we had to fight to get our money back and go to another hotel.
Business response:
Malissa, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Not kid friendly Hotel front desk worker was not nice. I feel she didn't want my kids there. We walked into the outdoor pool with my tiny dog for a couple minutes and she closed the pool down for the rest of our stay. Which made a long week with four kids. Also our TV didn't work the time. Another reason it was a long stay with four kids. The hotel was in a great location and big enough. However the one staff made the whole stay unpleasant.
Business response:
Thank you for sharing this detailed review and being loyal to our brand. Although you liked our location, please accept our sincere apologies for the issues you experienced with our front desk service. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with the appropriate individual to ensure this is not repeated. We hope you and your family will give us another chance to show you the hosp... read more
NASTY ROOMS & STAFF/ WORST EXPERIENCE EVER Expedia cancelled my reservation at a different hotel a couple hours before check-in and gave me this NASTY hotel. Room was FILTHY- Mold in the shower, ceiling fan in bathroom FULL of dirt, stove fan/light not covered, floor not clean. Asked for different room - Manager said there was nothing wrong with the room and they had no other rooms available. That night two different pipes in the room made a banging noise about every 10-15 seconds ALL NIGHT and NEXT DAY! Asked Manager to com... read more
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience it caused. We will address your concerns and ensure that we take proper actions for improving our service and facilities. We will make sure our entire team will go through the training procedures. We are truly sorry and hope you will give us the opportunity to host you again and provide you with the service and comfortable experience you deserve. Sincerely, General Manager
This place is trashed. Issues: 1. My room did not have smoke detectors. They were pulled right out of the celing. 2. Even though it is a no smoking facility there are cigarette butts in the gravel and mulch that are rather old. It looks like an ashtray. 3. There was garbage under the stairs that was there for the week I was there. 4. The elevator control panel was being held up by tape and there was beer cans in there for several days. 5. Beer bottles stayed out in eyes view for a week. 6. There was trash in the hallway... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
D- Unbelievable Honestly Worst hotel experience in my life, Trash Everywhere, Flies in Room, Terrible customer service.
Business response:
Mike, we want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. We are sorry we failed to provide you the clean and comfortable room that you deserved. In regard to the cleanliness issues, your concerns will be shared with my housekeeping team to take corrective actions. In addition, we are redoubling our training efforts to reinforce to our entire staff that happy guests are our number one priority. We hope you will give us another chance to provide you with the hospita... read more
Very bad Very bad for health , it was dusty and dirty, smells smoky and saffocated
Business response:
Hadi, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We truly appreciate your feedback and hope you will give us another chance to serve you better. Sincerely, Gener... read more
Hotel room cleanliness was severely neglected. The air conditioner cleanliness was also neglected.
Business response:
Josh, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Business response:
Felix, we appreciate you evaluating your stay, and we are very sorry you were unhappy. We hope you will choose us again as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.