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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
D- Unbelievable Honestly Worst hotel experience in my life, Trash Everywhere, Flies in Room, Terrible customer service.
Business response:
Mike, we want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. We are sorry we failed to provide you the clean and comfortable room that you deserved. In regard to the cleanliness issues, your concerns will be shared with my housekeeping team to take corrective actions. In addition, we are redoubling our training efforts to reinforce to our entire staff that happy guests are our number one priority. We hope you will give us another chance to provide you with the hospita... read more
Very bad Very bad for health , it was dusty and dirty, smells smoky and saffocated
Business response:
Hadi, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We truly appreciate your feedback and hope you will give us another chance to serve you better. Sincerely, Gener... read more
Hotel room cleanliness was severely neglected. The air conditioner cleanliness was also neglected.
Business response:
Josh, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Business response:
Felix, we appreciate you evaluating your stay, and we are very sorry you were unhappy. We hope you will choose us again as we would welcome the opportunity to regain your trust. Sincerely, General Manager
dirty room carpet really bad
Business response:
John, I apologize for the cleanliness issue you experienced in your room. We have addressed this with our Head of Housekeeping to take corrective measures. We have checks and balances in place to double inspect every room before guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Worst ever! I had a pre-prayed room for the evening came in after four hours of flight delays at 3 AM and was not given a room this was the worst experience I've ever had in any hotel the clerk was rude when I asked her how could this be she said don't interrupt me
Business response:
we apologize that we did not have the room of your choice as well as our service was not up to your expectation. We understand your frustration and regret the inconvenience it caused. We have discussed your comments with our team, and we have altered our procedures so this does not happen again. We provide thorough training for all associates, and we will redouble our efforts. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, General Manager
Room was dirty, kitchenette floor was sticky, no bedding on the pullout couch. Only 2 towels, busted bathroom door. Beds were made but linen was dirty.
Business response:
Thank you for reviewing your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with the housekeeping team immediately to take corrective action so that it does not happen again. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
Go someplace else! Would not recommend this hotel. Halls smell, fridge doesn't work well, air conditioning not well, rooms are not cleaned well. Employees are not helpful or accommodating. Would not recommend
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Dirty/unsafe This hotel had garbage scattered both inside and outside. The hallways and elevator were filthy. The side door was propped open with a rock allowing anyone to come in. The first floor had a door labeled stairs however it was locked, the 3rd floor location for the stairs didn't seem to exist?? They should definitely have more stairs, or atleast stairs available? The room was somewhat cleaner than the rest of the hotel and was nice, if properly cleaned. That staff were decent I definitely think they need more staf... read more
Business response:
Thank you for choosing to stay at our hotel. Although we are happy you liked your room, we are sorry for your disappointment with our common areas. I am very concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.