This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst hotel The worst hotel for the price we paid. Hotel condition was in worst condition with trash all over the places. There were blood stains napkins in front of our room. Inside Rooms, furniture are outdated with untidiness. Kids were scared by its appearance and people surrounding that area. Waited for 30 minutes to check in. No greeting or apologies for making us wait that long. They had small muffins and cereal bars for breakfast that too limited, so we have to ask them if they have more and for that also we wai... read more
Business response:
Thank you for your feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your comments have been shared with my team, and we will take the appropriate steps to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Do not stay here! By far the worst hotel I've ever stayed at. Will be submitting pictures on yelp and other sites. when you got to the 2nd floor a musty smell and a hall window open should have been the first indication. room 206 had the window left open so they were obviously awair of it. the walls had holes in it the toilet paper was sitting on the back of the toilet rim because the holder was broke.....i could go on and on!
Business response:
Crystal, thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Not for families Horrible.. Dirty room.. no coffee maker/ supplies in room.. pool not ready.. no alarm clock.."continental" breakfast (old muffins & coffee/ hot coco)..noisy.. trash outside on grounds.. not worth $110 per night.
Business response:
Roberta, We sincerely apologize for the poor visit you had while you were our guests, we are not accustomed to receiving this type of feedback. We are sorry you were disappointed in several ways. Our staff is dedicated to our guests and to providing a home away from home type of stay experience so our guests will enjoy themselves and want to come back again and again. We commit to following up with each department, using your feedback as an example and will make immediate changes to improve. Thank you for your review, we are... read more
BEWARE - Hotels.com remove this misleading ad!! They will give you a dirty, unfit room and NOT refund you!! The room they gave me had the nastiest sticky carpet, stains and cigarette burns everywhere, a detached smoke alarm and wires hanging from the ceiling, and blood on the sink. When I complained about the condition of the room they told me it was clean! To prove a point, I wiped the red gunk/blood off the sink with a kleenex and water to show the staff that the room was dirty, but they continued to tell me it was up to s... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Stay away! Absolutely the very worst hotel I've ever stayed at. Room smelled. All the cabinets were either falling apart or were missing. Seedy. Stay anywhere else
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a much better experience for every guest entering our doors. We truly regret the inconvenience caused, and please consider choosing us again in the future so we serve you better. Sincerely, G... read more
TERRIBLE TERRIBLE. dirtiest place I've ever seen... wast of my time to describe. just don't stay here.
Business response:
We appreciate your candor. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and we hope to welcome you back soon too! Sincerel... read more
No words All I got to say not worked staying duty sheets ,carpet,bathrooms not what I was expecting out of the kids nd of hotels it look like a road side motel
Business response:
Juan, on behalf of our entire team, please accept our sincere apologies for not living up to your expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Floors are dirty Broken light fixture in bathroom
Business response:
First and foremost, I would like to offer you my apologies for the inconveniences that you experienced during your stay. We are truly sorry for the cleanliness and maintenance issues you encountered in your room. Your concerns have been shared with the respective teams in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
So so You get what you pay for. Our room was old and unkempt, but we weren't in the room that much so it was ok for the price..
Business response:
Andres, thanks for evaluating your stay. We are glad you had an overall pleasant experience and our facilities were adequate to needs. That being said, we are sorry for any inconvenience you had while here. We hope you will return so we can make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.