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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash dumps are cleaner ! We just stayed at the Aurora Co. location and it was a dump. Room stunk even with air fresheners we had to buy to try to cover up the order of mold and mildew. TV was terrible with dark and fuzzy reception. Asked to have it replaced but never heard back from the front office. Hallways smelled of cigarettes daily. Grab and go breakfast was always grossly understocked. Apparently they were having some work done at the hotel so the construction guys felt it was okay to hangout but n the parking lot aft... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Do not stay It was not worth the price, but it was the only hotel i could find that would fit 7 people in one room that wasnt already booked. The lobbys floors were really dirty and sticky. They need to have more than 1 person working. Online it said contenintal breakfast but it was really a grab n go...muffins, granola bars, coffee. They dont do house keeping! Our room looked like they didnt vaccum or sweep or wipe anything down. The rooms visual aspect wasnt bad but if you looked closer under the beds was trash and old soc... read more
Business response:
Morgan, Thank you for your great comments and review of your visit to our hotel. We pride ourselves on delivering exceptional service to our guests and it sounds like the 'first impressions' were great. However,we apologize we did not fully meet your expectation during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, General Manager
Terrible customer service. Rooms in bad shape Always struggled getting someone at front desk and when you did they weren't much help. Stayed 3 days with 4 kids and couldn't get clean towels or extra sheets. So it was a struggle
Business response:
I apologize for the service issues you experienced during your stay. We're deeply sorry that one of our department was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. I hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Crummy Trashy place. Poor housekeeping. I didn't get the room I wanted - I wanted 2 Queen size beds but got one King size for 4 people (2 adults, 2 kids). Poorly maintained property. Fire alarm went off on the morning of departure - fire truck showed up and then it was determinined to be a false alarm - elevator was still disabled when we went to check out. Continental breakfast but they didn't keep the coffee dispensers refilled - we went to a restaurant for breakfast. Television performance was terrible. Certainly overpric... read more
Business response:
It is disheartening to read that you found any part of your stay not as you had hoped for. It is our desire to exceed our guests’ expectations in every way from service to amenities. Your comments and observations are important to us so that we may continue to improve our guest’s experience that will hopefully inspire a return visit. General Manager
Not happy There was only one garbage in the whole room, we found clothes and toys from a previous guest in the room. They do not provide any kind of silverware or dishes yet the room has a kitchen. It was a very disappointing stay.
Business response:
Amber, please accept our apologies for your unpleasant experience at our hotel and sharing these issues with us so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Your comments have been shared with the team in an effort to improve our service. Our brand standard requires us to keep the kitchenware at the front desk to ensure cleanliness, and we missed communicating this with you at the time of check-in. We hope you'll give us another chance ... read more
The worst hotel The worst hotel for the price we paid. Hotel condition was in worst condition with trash all over the places. There were blood stains napkins in front of our room. Inside Rooms, furniture are outdated with untidiness. Kids were scared by its appearance and people surrounding that area. Waited for 30 minutes to check in. No greeting or apologies for making us wait that long. They had small muffins and cereal bars for breakfast that too limited, so we have to ask them if they have more and for that also we wai... read more
Business response:
Thank you for your feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your comments have been shared with my team, and we will take the appropriate steps to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Do not stay here! By far the worst hotel I've ever stayed at. Will be submitting pictures on yelp and other sites. when you got to the 2nd floor a musty smell and a hall window open should have been the first indication. room 206 had the window left open so they were obviously awair of it. the walls had holes in it the toilet paper was sitting on the back of the toilet rim because the holder was broke.....i could go on and on!
Business response:
Crystal, thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Not for families Horrible.. Dirty room.. no coffee maker/ supplies in room.. pool not ready.. no alarm clock.."continental" breakfast (old muffins & coffee/ hot coco)..noisy.. trash outside on grounds.. not worth $110 per night.
Business response:
Roberta, We sincerely apologize for the poor visit you had while you were our guests, we are not accustomed to receiving this type of feedback. We are sorry you were disappointed in several ways. Our staff is dedicated to our guests and to providing a home away from home type of stay experience so our guests will enjoy themselves and want to come back again and again. We commit to following up with each department, using your feedback as an example and will make immediate changes to improve. Thank you for your review, we are... read more
BEWARE - Hotels.com remove this misleading ad!! They will give you a dirty, unfit room and NOT refund you!! The room they gave me had the nastiest sticky carpet, stains and cigarette burns everywhere, a detached smoke alarm and wires hanging from the ceiling, and blood on the sink. When I complained about the condition of the room they told me it was clean! To prove a point, I wiped the red gunk/blood off the sink with a kleenex and water to show the staff that the room was dirty, but they continued to tell me it was up to s... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.