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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Near Denver This hotel was dirty! The side entrance had the same leaves on the hall carpet for 2 days. The elevator was gross. The fire/smoke detector in my room was not connected. The sink faucet was not installed properly. I would not recommend this hotel to anyone.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry that you experienced housekeeping issues in your room. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing this with our entire cleaning staff. We are committed to providing a clean and fresh guest suite for every incoming guest, and we are sorry that this was not your experience. Additionally, we apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order... read more
Moldy and dirty and no mercy to hand us a granola bar caus we left at 5am
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Walker, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Not a pleasant experience. The hotel was dirty it smelled. The room was dirty the sheets were not clean and there was no housekeeping.
Business response:
Tracy, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Bath room door was falling off and the shower head was held on with dick tape and therewas some kind of white power on the carpet don't think you'll see me back as far as front desk when we checked in was excellent
Business response:
Tina, I apologize for the maintenance issue you experienced in your room and the inconvenience it caused. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned with our maintenance team. We hope you will consider giving us another chance so we can leave you with a much better impression. Sincerely, General Manager
GROSS! BUYER BEWARE!!! It's was one of the grosses hotels I have ever stayed at. I felt like I was in a third world country. The pictures on the web look nothing like the rooms. Old run down and super dirty. The office chairs looked like they had never been cleaned, the bathroom smelled of urin. We had no hangers no ironing board, no coffee pot No cups. The entry way was felthie . I did not feel safe at all. Buyer beware! We stayed 2 nights I only seen a housekeeper 1 time! Our room was never cleaned. Don't stay here not wor... read more
Business response:
It is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We deeply regret the inconvenience caused, and please consider giving us one more chance so we can redeem ourselves. Sincerely, General Manager
No thank you! Entire hotel smelled like weed, the room was rough, tile was dirty and burns in the carpet. Pool area was filthy. "Breakfast" was a joke...empty pot of coffee and an oatmeal packet was all that was provided. Staff was pretty nice, but will not be staying there again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
This place needs a lot of help. I had to wait 10 minutes for someone to check me in and at least 10 minutes for someone to check me out. They do not keep the front desk staffed. The rooms window was open when I walked in and it smelled like smoke. There was no screen on the window. They did not provide a coffee pot, hairdryer, mattress pad, or dishes. Considering this is an extended stay hotel, I would have thought all of these items would be there. I tried to use the ironing board and it had a broken leg so wouldn't stay up... read more
Business response:
Lisa, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicate this at ... read more
Dirty disgusting hotel We walked into the front area which was fine no staff person to greet us. We got checked in and went up to our room only one light worked there were broken light bulbs and glass everywhere along with roaches climbing the walls and floors. This hotel shouldn't ever have there doors open let alone have people staying there. Not to mention the door didn't lock not only to the room but to the building there is no feeling safe in a place like that.
Business response:
Sarah, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,422 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.