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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
GROSS! BUYER BEWARE!!! It's was one of the grosses hotels I have ever stayed at. I felt like I was in a third world country. The pictures on the web look nothing like the rooms. Old run down and super dirty. The office chairs looked like they had never been cleaned, the bathroom smelled of urin. We had no hangers no ironing board, no coffee pot No cups. The entry way was felthie . I did not feel safe at all. Buyer beware! We stayed 2 nights I only seen a housekeeper 1 time! Our room was never cleaned. Don't stay here not wor... read more
Business response:
It is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We deeply regret the inconvenience caused, and please consider giving us one more chance so we can redeem ourselves. Sincerely, General Manager
No thank you! Entire hotel smelled like weed, the room was rough, tile was dirty and burns in the carpet. Pool area was filthy. "Breakfast" was a joke...empty pot of coffee and an oatmeal packet was all that was provided. Staff was pretty nice, but will not be staying there again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
This place needs a lot of help. I had to wait 10 minutes for someone to check me in and at least 10 minutes for someone to check me out. They do not keep the front desk staffed. The rooms window was open when I walked in and it smelled like smoke. There was no screen on the window. They did not provide a coffee pot, hairdryer, mattress pad, or dishes. Considering this is an extended stay hotel, I would have thought all of these items would be there. I tried to use the ironing board and it had a broken leg so wouldn't stay up... read more
Business response:
Lisa, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicate this at ... read more
Dirty disgusting hotel We walked into the front area which was fine no staff person to greet us. We got checked in and went up to our room only one light worked there were broken light bulbs and glass everywhere along with roaches climbing the walls and floors. This hotel shouldn't ever have there doors open let alone have people staying there. Not to mention the door didn't lock not only to the room but to the building there is no feeling safe in a place like that.
Business response:
Sarah, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Mistake Good lesson to check reviews before booking a hotel. This was one of the worst chain hotels we experienced. This was by no means a cheap room, with an above-average rate through orbitz. At check-in, my wife got hit on by a drunk customer. The elevator up already smelled bad, which should have been a sign. The large double room we got was freezing cold when we entered and smelled awful. The bathroom clearly hadn't been cleaned properly, with pubic hair still present in the shower. The kitchenette looked like several p... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
Dirty! The hotel room was so dirty that we had to fight to get our money back and go to another hotel.
Business response:
Malissa, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Not kid friendly Hotel front desk worker was not nice. I feel she didn't want my kids there. We walked into the outdoor pool with my tiny dog for a couple minutes and she closed the pool down for the rest of our stay. Which made a long week with four kids. Also our TV didn't work the time. Another reason it was a long stay with four kids. The hotel was in a great location and big enough. However the one staff made the whole stay unpleasant.
Business response:
Thank you for sharing this detailed review and being loyal to our brand. Although you liked our location, please accept our sincere apologies for the issues you experienced with our front desk service. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with the appropriate individual to ensure this is not repeated. We hope you and your family will give us another chance to show you the hosp... read more
NASTY ROOMS & STAFF/ WORST EXPERIENCE EVER Expedia cancelled my reservation at a different hotel a couple hours before check-in and gave me this NASTY hotel. Room was FILTHY- Mold in the shower, ceiling fan in bathroom FULL of dirt, stove fan/light not covered, floor not clean. Asked for different room - Manager said there was nothing wrong with the room and they had no other rooms available. That night two different pipes in the room made a banging noise about every 10-15 seconds ALL NIGHT and NEXT DAY! Asked Manager to com... read more
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience it caused. We will address your concerns and ensure that we take proper actions for improving our service and facilities. We will make sure our entire team will go through the training procedures. We are truly sorry and hope you will give us the opportunity to host you again and provide you with the service and comfortable experience you deserve. Sincerely, General Manager
This place is trashed. Issues: 1. My room did not have smoke detectors. They were pulled right out of the celing. 2. Even though it is a no smoking facility there are cigarette butts in the gravel and mulch that are rather old. It looks like an ashtray. 3. There was garbage under the stairs that was there for the week I was there. 4. The elevator control panel was being held up by tape and there was beer cans in there for several days. 5. Beer bottles stayed out in eyes view for a week. 6. There was trash in the hallway... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 3.5 star rating with 3,380 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.