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Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got screwed Booked on Hotels.com arrived no rooms available. No refund given I got screwed.
Business response:
Jackson, thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Unfortunately, financial inquiries on reservations made through a third-party booking site must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Eric, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
TV didn’t work. No cups or anything like that. Around and behind the refrigerator needed to be cleaned and new caulking was needed in the bathroom. Bed was comfortable though.
Business response:
Timothy, thank you for being our guest. Please accept our sincere apologies for the uncomfortable experience you had in your suite. Your feedback is valuable, and thus it has been with our housekeeping and maintenance teams to take corrective actions. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
We arrived at 6:00pm to be told that our room was not clean yet due to no cleaning staff. They asked us to wait an hour. We waited the hour and were told our room was still not ready. The offered us a queen bed when we booked a king. We agreed to down grade but the hotel offered no discount or accommodation for the inconveniences.
Business response:
Kellee, please accept our sincerest apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. Your feedback is of the utmost value, and we will use it as a training tool to improve our performance further. Please consider coming back so we can make ... read more
Business response:
Elizabeth, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
dont stay here! As soon as I checked in it has a bad smell in the lobby, hallways & elevator. I checked into the room and since we’re still in a pandemic I sprayed everything with disinfectant and found hairs on the tub & sink. I also found hairs on the towels and bed. I had to check out ASAP! Will never stay here again.
Business response:
Priscilla, thank you for the feedback. Your comfort will always be our top priority, so we apologize that we did not properly service your room. We take standards for hygiene and cleanliness very seriously, so please be assured that we will follow up on your concerns and take appropriate action. We are confident you will have a better experience the next time you stay with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,655 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.