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Extended Stay America - Denver - Park Meadows
- Hotels
- Lone Tree, CO
About this business
Location details
8752 S. Yosemite St., Lone Tree, CO, 80124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Sorry to hear your stay was not to your expectations
The. Hotel charged me for a confirmed reservation and didn’t supply a room…. The gentleman behind the counter is extremely rude.
Business response:
Unfortunately, we were overbooked that evening. We do apologize for the inconvenience. If you contact Expedia we can work together to issue a refund.
Over booked!! We didn’t get to stay. We booked a room and when we showed up to the hotel they didn’t have enough available rooms for quite a few guests and we were one of them. They told all of us guests that had booked through hotels.com that it was Hotels.com’s fault and not theirs for overbooking them. I asked if they had rooms and they said yes but they’re not clean. So we had to find a different hotel to stay with last minute. I’m hoping to get this refunded!!
Business response:
Brett, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
I got there for my reservation and I was told they did not have a room and that I could stay at one of their other hotels that was very far away for me. The employees were very matter of fact and rude.
Business response:
Thank you for sharing the specifics of your visit. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
I got screwed Booked on Hotels.com arrived no rooms available. No refund given I got screwed.
Business response:
Jackson, thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Unfortunately, financial inquiries on reservations made through a third-party booking site must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Eric, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Park Meadows
How is Extended Stay America - Denver - Park Meadows rated?
Extended Stay America - Denver - Park Meadows has a 3.5 star rating with 1,724 reviews.
When is Extended Stay America - Denver - Park Meadows open?
Extended Stay America - Denver - Park Meadows is open now. It will close tomorrow at 12:00 a.m.