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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked the hotel online and when I arrived the office was closed and a no vacancy sign was on the door. We could not get into our room. 72611070673896
Business response:
Dear Katrina, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you ... read more
The staff was very friendly and the room size was great. There was an odor however in the room and hallway. It smelt damp and with cover up at best. The breakfast was disappointing with no seating or facilities in the lobby or main area. Unfortunately would not stay nor recommend this property again.
Business response:
Dear David, Thank you for sharing your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your concerns are discussed with our housekeeping team to recheck the mentioned area and take action. Also, we understand your disappointment with the breakfast setup and its choices, and the remarks are shared with the concerned individuals. On the other side, it is significant that you were pleased ... read more
They overbooked the hotel and then gave away my room for my family of 6. When we arrived they tried to sqeeze us all in a room that was for four. The room was dirty and gross with stains all over the carpet. Plus the hallway smelled like heavy cigarette smoke ... I was up until 2 am trying to find another hotel to go to because the entire area was booked solid due to softball tournaments. After cutting my travel plans short, luckily I was able to find somewhere else to go. Once they found out we were leaving they cut off our... read more
Business response:
Dear Rachael, Thank you for taking the time to review your stay with us. We regret that the room you booked was unavailable and for not providing the exceptional stay you deserve. While we do our best to accommodate requests, availability depends on occupancy. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management
Holy smokes, where do I start......The room was extremely dirty with dried urine and hair around the toilet, floors had not been vacuumed and the couch/pull out bed was unbelievably dirty and stained. We left after the 1st night and were refunded our money. To boot, this establishment gave away our daughter's room even after she had confirmed the reservation. Online the rooms looked great, but it was a total waste of money/time as we had to find other lodging.
Business response:
Dear Steven, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
Staff was polite and professional, rooms were run down and gross. Floors were sticky in rooms, shower had a coating on it that was peeling off, light switch covers, door knobs, and cabinets all had miscellaneous screws used to hold them in place. 1 star
Business response:
Dear Matthew, While we are pleased to read your remarks about our attentive associates, we sincerely apologize for the disappointing experience. We are sorry for our oversights in preparing your suite, as providing clean and comfortable accommodation is one of our top priorities. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. We hope you will consider allowing us the opportunity to welcome you back an... read more
GARBAGE DUMP AND THIEVING LIEING MANAGMENT ******BEWARE THIEVING LIEING MANAGMENT***** HAD TO CHECK OUT EARLY DUE TO FAMILY ISSUE AND GET BACK HOME. I WENT TO FRONT DESK CHECKED EARLY AND WAS INSTRUCTED I NEEDED TO CONTACT HOTELS TO RETAIN MY REFUND FOR THE UNUSED NIGHT... MANAGMENT STATED I NEVER TOLD THEM.... IF I DID NOT TELL THEM HOW DID THEY GET MY DOOR CARD?? THEREFORE LOST MONEY!!!!! NOW FOR THE HOTEL.... DISGUSTING!!!!!!!!!!! HALWAYS I HAD TO GO THREW SMELLED LIKE URINE ROOM WAS DIRTY, TOWELS WERE DINGY LETS NOT MENT... read more
Business response:
Dear Jason, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with the excellent experience expected of us. Meanwhile, please reach out to us at the hotel so we can review your charges and assist you further. We appreciate your patience and hope you will... read more
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.