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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was not clean. nor did it look like the online pictures!
Business response:
We apologize you did not have the experience that you expected. We do our best to maintain the cleanliness of the hotel. Unfortunately we did not meet this expectation. If there is something specific about your experience you wish to discuss please do not hesitate to reach out to us at the hotel directly.
Absolutely the worst hotel experience I’ve ever encountered. Drove 15 hours and when I get to the hotel they canceled my reservation. They sent me to a sister hotel
Business response:
We apologize that you had such a negative experience. Our policy is to try to accommodate all of our guests but it seems that we had no rooms available. When this happens we find accommodations at an alternative sister site. In the future we hope to serve you better.
Couldnt pay me stay here again Well lets start with the paper thin walls, ensuring you stay up all night with even the smallest of sounds carrying through the hotel. Walked into our room and was surprised to find dirty towels, a tv that didnt work and what appears to be mold growing over by the kitchenette leaving a foul odor. No doubt slept better in the drivers seat of my truck the night before staying here.
Business response:
Thank you for being our guest and providing your review. We know how important is a good nights' sleep, so we are very sorry for the noise issue and apologize for the suites not being well-cleaned. Your comment regarding cleanliness will be discussed with the housekeeping team to be diligent moving forward. We hope to serve you in the future. Sincerely, Hotel Management
I was sent to a second hotel after being told they didn't have any clean rooms available after I paid for my room online. The second location was very dirty. There were cuts and cigarette burns in the sofa and on the counter. The room door didn't close or seal properly. Waited 20 minutes to check in due to staff out smoking. Room had a very wierd smell. I wouldn't recommend this property.
Business response:
Sarah, thank you for sharing your concerns. We apologize for not being able to accommodate you this time and are sorry for the issues you encountered at our sister property. We appreciate your business and hope you will consider giving us another try. Sincerely, Hotel Management
It was loud on the bottom floor but seemed to be a nice hotel, beside my bed and other things in my room being broke and hotel wouldn’t do anything till I checked out.
Business response:
We appreciate your feedback and we will take the remarks and use them to get better. We apologize that your experience was not the best and we try to ensure every guest has the most rewarding experience possible. We hope to see you again in the future.
It was a horrible experience, we paid when the trip was booked. Arrived to no one in the lobby, when someone arrived he had an attitude and told us there was no rooms available. Even though our room was booked ahead of time, he said if we were lucky he might have a room and if he didn't then we'd need to look wlse qhere. And the room looked NOTHING like the photos. Worsr stay ever!
Business response:
We apologize that the stay was not to your satisfaction. We will use your feedback to help create better stays for guests in the future.
The girl at front desk is very rude, so means. I try to asked her s question she refuse to answer. I’m not coming back this location anymore.
Business response:
I apologize you had such a negative experience. I will talk with my staff about being courteous to guests and giving our best efforts. This is not how we want to be treating customers and I again vehemently apologize that you had such an experience with us.
yuck The only room they had available was one that reeked of curry. But we were exhausted from our long drive. The room was gross. But if you are just looking for a bed then it’s fine I guess.
Business response:
Kristen, thank you for your review. We sincerely apologize for the cleanliness issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with our housekeeping team, and we are working with them to fix all the problems immediately. We appreciate your valuable feedback and hope that you will give us a second chance to make a ... read more
ouldnt go back No ac could give of a discount on the room bad service
Business response:
We are sorry to hear you had such a negative experience. We try to ensure each guest gets the best stay each time. We hope that your next stay goes better. We appreciate you letting us know about the unit in your room not working. Please contact the hotel directly so that we can confirm the correct room and provide you with a discount on your next stay.
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.