Extended Stay America - Denver - Tech Center South - Greenwood Village

Business response:

I am sorry to hear that you had a negative experience. If you care to discuss it further in detail please contact us directly at the hotel. 

Business response:

Ronnie, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

I was sorry to see that you did not have a good stay. If there are any more details that you could or would like to provide about how we can make other guests or yourself on future stays get the kind of experience you were expecting please contact me directly at the hotel. 

Business response:

Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Manage... read more

Business response:

I apologize that your stay was not up to your expectations and that we were unable to get you in when you first arrived. I also apologize that you did not have a shower curtain, it is unacceptable and we do not normally operate as such. I hope that you will stay with Extended Stay America in the future and if you are in the area that you give us another opportunity to serve you. Thanks for your feedback. 

Business response:

We apologize that you had such a negative experience while staying with us. We appreciate your feedback and encourage you to contact the hotel directly to let us know specifics on how we could have improved your latest experience. Thanks again for taking the time to give us your feedback. 

Business response:

I apologize if the staff was rude to you ma'am. We will try to do better in the future. 

Business response:

Michelle, we are very sorry and cannot apologize enough for the rude behavior of our team. We never meant to cause any discomfort to you and your husband, but what you all experienced is not acceptable, and we will surely be working on the feedback provided to enhance our service levels. We would like you both to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Lynne, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management