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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WORST HOTEL EVER....ExtendedStay AmericanSuites......NEVER STAY HERE So we get here yesterday and tub has no stopped, and there are totally NO dishes, pans, utensils to prepare anything with or even eat with. There is a fridge (front looks like someone hit it was ball peen hammer, but at least it cools. There is a microwave, a dishwasher and a two burner cooktop. Even a disposer in the sink. NO TRASHCAN anywhere to be found. What kind of place provided nothing at all? Found out there was no tv remote So I called the desk and... read more
Business response:
Jim, thank you for taking the time to share your feedback. We regret to learn what you experienced during your stay. We appreciate you bringing this to our attention and would be happy to take a closer look at your concern and relay them appropriately to ensure it is resolved. We are grateful for your patience in the meantime. Sincerely, Hotel Management
Unsatisfied Two of the three days that I was at this hotel, there was no hot water, WiFi, or cable TV. I realize there was a power outage in the area, but no effort was made to make accommodations for the inconveniences.
Business response:
Thank you for choosing our hotel and taking the time to share your feedback. We are disappointed that you had some concerns with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. We certainly understand how frustrating it can be when maintenance issues arise. Please know our front desk is always available and happy to help make your stay more comfortable. We will share your feedback with our maintenance team and utilize comments like... read more
Me fui no pude estar ahí estaba súper sucio y los muebles manchados y casi callendose de viejos muy sucio hotel
Business response:
Maria, thank you for choosing our hotel and taking the time to share your feedback. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues w... read more
I didn't like the fact that after driving and being tired I came to check in and was then told that my reservation wasn't going to be fulfilled are honored since their computer had no clean rooms available to check me in
Business response:
Maria, thank you for choosing our hotel and taking the time to share your feedback. We want to genuinely apologize for the issues you encountered during your visit and the confusion regarding your reservations. We certainly understand the frustration you experienced and are very grateful for your patience. We assure you that we will look into this matter from our end to see what went wrong. We hope you will allow us another opportunity to accommodate you in the future and provide you with the hospitality you should always ex... read more
Never even got to stay here , spoke to someone before my flight to assure I would be able to check in late due to a delayed flight. The answer was yes, however when I arrived I was told there were no rooms available and that I was notified of the matter which I was not! Very frustrating to be turned around at midnight, 1,000s of miles away from home & it took almost 2 hours to find somewhere else with an open occupancy.
Business response:
Tyianna, thank you for your candid evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration that you traveled for so long and that we were not able to accommodate you as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Do not go there please! Horrible service by the older woman in her 50's. worst costumer service ever, will look for excuses,make you repeat things and when you repeat will get mad for saying it louder. Just horrible service
Business response:
Ricardo, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
We had pre-booked a stay at this hotel a month before our colorado trip. We got to the hotel at 1 AM thinking our room was verified, however the front desk clerk told us that they had no more rooms and our room had to be given away due to a concert happening.
Business response:
We apologize that you experienced this inconvenience and appreciate you letting us know about the issue. We do our best to accommodate all guests and we hope that if you ever return to Colorado you give us another opportunity to serve you.
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.