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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Took over an hour to get us checked in. Staff complained as if it was our fault their computers were down. Then took 30+ minutes extra to clean the room. Has a microwave and fridge but absolutely nothing else like cups or plastic silverware.
Business response:
I apologize about the lack of service you received at the hotel last weekend. We appreciate your feedback and will try to do better in the future.
Business response:
I am sorry to see that you did not enjoy your experience in the hotel. Please feel free to contact the hotel directly to let us know specifically what we can do better in the future.
The hotel reeked of smoke although it was suppose to be non smoking. The phone was broken, the bathroom door didn’t lock, they were out of the In part of breakfast 2 hours before breakfast closed. The overall condition of the hotel was dirty and dingy.
Business response:
We appreciate your feedback and will use your comments to help improve the hotel for other guests. I am sorry to hear that you had a negative experience and we hope that this does not prevent you from staying with other Extended Stay America locations. Thanks again for your feedback.
avoid this place It was horrible. The lobby and halls stank (different odors) the room was in disrepair and depressing. It felt unsafe. I left before even spending the night. Definitely avoid
Business response:
We appreciate you taking the time to give us your feedback. I was sorry to hear you had such a negative experience and we will do our best to take your comments and use them to improve the hotel in any way that we possibly can to ensure future stays for other guests are better than your experience. Please feel free to contact the hotel directly if you had any other concerns you wish to address.
Business response:
We appreciate your feedback and would like for the opportunity to know what specifically about the hotel led you to giving such a negative review. If you wish to give us specifics I encourage you to call me and let me know exactly how we fell short of your expectations and how we can do better in the future. Again we appreciate you taking the time to give us your opinion about the hotel and hope that this experience does not prevent you from future stays at Extended Stay America.
This is not a good place to a family in, felt extremely unsafe & uncomfortable. Staff was very rude, constant noise all night. Room was gross, smelled like smoke in non smoking room, carpets were stained & sticky. Checked out at 4:30am just to get out & front desk staff would not help at all. Was going to leave after being there for an hour but couldn’t get any of money back from the hotel & the refused to make anything better. Would not recommend staying there with children.
Business response:
I am sorry to see that your experience was not up to our standards. We appreciate you taking the time to give us your feedback. I apologize if you felt we were rude in terms of getting you to a better situation. If you could please call me and I will look into getting you the requested refund of your stay. Again we apologize for any negative experience that you had with us here.
There was cat hair everywhere no shower linen bad
Business response:
I apologize you had such a negative experience. If you would like to go into greater detail so that I could make sure the next stay you have goes better please call me directly at the hotel.
Save your money! Blood on the hide a way mattress, carpet was gross. The door on the bedroom was falling off the hinges. It was smelly and disgusting. They switched out the mattress for another gross mattress. Manager has no personality. Pets a welcome and you can smell the pee and hear the dogs barking. I love animals but it just seemed... odd.
Business response:
Jessica, thank you for the review of your stay. We are sorry for the odor and noise issues you encountered while here. We also apologize for the maintenance and housekeeping issues you experienced in your room. Your concerns will be shared with the appropriate associates to see that this does not repeat going forward. We hope you will consider and give us the opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
We appreciate your feedback and apologize that you did not receive the service that you were expecting. If you have any additional information that you would like to share to let us know how we could have done better please call us directly at the hotel.
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.