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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
stinky front entrance was filthy, Room smelled like smoke, and there were no blankets on the bed and the bedding smelled like smoke
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here and for the smoke smell you experienced in your room. Please be assured that we have discussed your feedback with our housekeeping team in order to be more diligent with our efforts moving forward. Also, know we are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us an opportunity to redeem oursel... read more
Aweful
Business response:
Jessika, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Mia has a nasty attitude... zach is nice nasty...Aaron is awesome
Who let the dogs out I don’t have much complaints besides the amount of dog hair left behind from previous stays. I’m allergic to dog dandruff extremely bad and I couldn’t breathe so left after a few hours.
Business response:
We appreciate your feedback and apologize that your stay was not everything you expected. We are constantly looking into new ways that we can accommodate guests in your same situation with allergies and we hope that this stay does not prevent you from having future stays with us.
Business response:
Kayo, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
At check in the Front Desk guy was very unprofessional by storming behind the desk, using an irritated tone, as well as cursing and visibly unhappy with his job. Room was clean and comfortable minus one of the towels being stained.
Business response:
Jeffrey, thank you for being our guest. Although you liked your clean and comfortable accommodation, we are sorry you did not experience the best from one of our associates. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Drawers were broken in the kitchen. The overall feel was not a pleasant one.
Business response:
Rich, we are very sorry for the issues you had in your room and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the maintenance team to take care of the problem and rectify it immediately. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Terrible Stay Very poor customer service front desk was rude in a rush or simply not available. Bath room and mini kitchen were not clean. When the water ran in the bathroom was linking called up front and was stated okay and? You check out today. “Free Breakfast” as stated is simply oatmeal in a package and a package muffin coffee machine was broken as well. Will never stay here again.
Business response:
Thank you for staying at our hotel. Exceptional service for every guest is our highest priority, so we are disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Only good for the location The room was disgusting and wasn't clean...the hotel itself had an odor ....I would never stay at another Extended Stay hotel ever again
Business response:
Rachel, although you liked our location, we are sorry for the cleanliness issues you had in your room, and the smell compromised your stay. We take pride in providing a clean, fresh environment for our guest, and we are sorry we overlooked something during your visit. We will discuss your feedback with our housekeeping staff to ensure this does not occur in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.