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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything about this experience was horrible I’m still waiting for my Boucher please email ASAP
Business response:
Mike, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. In regards to any queries, please feel free to reach out to our front desk so that they can assist you further. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Turn over rooms once every 7 days I was told and only if it’s m- f. Very disappointed, staff busy on phones or smoking instead of taking care of the facility, like washing entrance windows. Also seems to be a displaced element of people living there....
Business response:
Dear Guest, thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hote... read more
Hotel smell bad from the entrance to my room. No one was ever at the front desk.
Business response:
Thank you for choosing our hotel. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. Sincerely, Hotel Management
I got bed bugs from this hotel and it smelled like smoke uncomfortable bed
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Terrible place to stay Room was not clean, cigarette holes in carpet, human body hair in bathroom, couch mattress stained, had to ask for bedding for couch bed, stench in the room, overall not such a pleasant night. I would not recommend this place, general maintenance is lacking.
Business response:
Kyle, we are sorry for the issues you encountered with your room and regret the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
No extra pillows, no blankets, no extra towels. Not good. Just bad all around. ............................................................................
Business response:
Please accept our apologies for the issues you encountered and for the inconvenience you had due to lack of amenities. Your concerns have been shared with the management and staff, and we will take the appropriate steps so that our future guests have a better experience. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not what we expected The photos made the hotel look fairly decent however it was quite awful. 1. For a queen bed and pull out couch you are allotted two pillows and one sheet with a top cover. We stayed for an entire week and there were no extra pillows or blankets - we were told to go to Target if we wanted extras. 2. It’s a good thing rooms have a kitchen because breakfast is granola bars that are rarely even stocked. 3. We requested the kitchen dishes and were given dirty plates and silverware. 4. There were smokers in th... read more
Business response:
Thank you for your review. On behalf of our entire team, please accept our apologies for providing you with anything less than a satisfactory experience. Please be assured that we are taking immediate steps to avoid such problems in the future. It is our goal to provide an excellent experience to each guest, so we hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, Hotel Management
Smokey Got to hotel late, but didn't have the room I requested, but hotel was sold out. We settled for the room instead of finding a new hotel late at night. Room stunk of cigarette smoke so bad we both woke up with a headache, but room boasted non smoking.
Business response:
Brandon, thank you for being our guest. We are sorry for the issues you experienced with your room and the inconvenience it caused. Your feedback has been discussed with our housekeeping team to be more diligent with their efforts so that this issue is not repeated. We appreciate your business and on your next visit we will provide you the room that best meets your need. Sincerely, Hotel Management
This hotel is quite run down. The front desk man, I never got his name, was not friendly, not helpful, and not approachable. The rooms had the bare minimum. If you needed fresh sheets or towels, you had to physically bring the dirty ones down to the front desk and exchange them! The kitchenette is bare. You have to ask for everthing including hangars for the closet!
Business response:
Rachael, thank you for being our guest. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We provide thorough training for all associates, and we will redouble our efforts. We also apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thanks aga... read more
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.