Extended Stay America - Denver - Tech Center South - Inverness

Business response:

Dear Albertina, Thank you for taking the time to leave your rating with the pictures. We never want to disappoint any of our guests, so we apologize for any concerns you may have had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management 

Business response:

Dear Alejandra, We truly appreciate you taking the time to share your experience. We understand how frustrating it can be when a reservation doesn’t go as expected. While such situations are uncommon, we take every comment seriously and will review this incident carefully with our team to understand what happened. Thank you again for bringing this to our attention. Sincerely, Hotel Management 

Business response:

Dear Catherine, Thank you for taking the time to share your thoughts with us. We understand how upsetting it can be when a booking does not go as expected. While such situations are extremely rare, we take your concerns seriously and will review the matter carefully with our team to identify what went wrong. We truly appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Erica, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret that this was not your experience. Our hotel is committed to ensuring the cleanliness of all guest rooms, and we will address this issue promptly. We hope you will return on your next visit so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management 

Business response:

Dear James, Thank you for sharing your thoughts. We understand that every traveler has unique expectations, and we regret to hear your experience did not fully meet your expectations. Your feedback is valuable, as it helps us reflect on how to better serve guests in varied situations. We are pleased you chose to stay with us when needed and hope that, despite your concerns, there were aspects of your visit that offered comfort or convenience. We appreciate your honesty and encourage you to reach out directly if there is anyt... read more

Business response:

Dear Bonnie, We sincerely apologize for the condition of your room and the issues you encountered during your stay. It is disappointing to hear about the concerns you had with your bathroom door, and the floors and surfaces were not properly cleaned. Additionally, we are also sorry about the problem you had with the water supply, and we understand how this affected your comfort. Your experience does not meet the standards we aim to provide, and your feedback has been shared with our maintenance and housekeeping teams to prev... read more

Business response:

Dear Melin, We sincerely apologize for the experience you encountered. It is unacceptable that your room was not ready despite confirming your late arrival and repeated calls. We also regret the difficulty you faced with language barriers at the front desk and the lack of responsiveness from our team. This is not the level of service we strive to uphold. We also appreciate your concerns regarding the charges and understand how frustrating this must have been. We will share your feedback with our team, and we appreciate you b... read more

Business response:

Dear Jackie, We are truly sorry to hear about your experience and the inconvenience you faced during your stay. It is unacceptable that the room lacked essential amenities and that the accommodations did not reflect what was advertised. The unavailability of a shower curtain is particularly concerning, and we regret the frustration this caused. Your feedback has been shared with our team to ensure a better service moving forward. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely,... read more