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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay...1990s tv service All on all great stay.. Issues with tv service, which staff did their best to fix, but never did work correctly... Still on 90s type cable coax..so looses signal when too many guests on at same time
Business response:
Dear Guest, Thank you for the kind words about your stay and for acknowledging the team’s efforts. We’re glad you enjoyed your time overall and appreciate your patience with the TV service. Your feedback helps us identify areas for improvement, and we’ll ensure it’s shared with the relevant team for review. We’d love the chance to welcome you back to Extended Stay America and provide an even better experience next time. Sincerely, Hotel Management
Wonderful stay with great service My stay at the hotel was pleasant and comfortable. The room was clean, and the staff were exceptionally kind and always ready to help. I especially want to highlight Brittany – a wonderful and cheerful person who made me feel right at home. Thanks to the entire team for their kindness and professionalism. I would gladly return!
With the hotel being just OK, my rating was based on how the hotel smelled and the smaller sized beds for myself and Kids to fit. It did seem very old. However, I felt that it was pretty clean.
Business response:
Dear Guest, Thank you for sharing your experience. We’re pleased to know you found the room to be clean, though we regret that the overall condition and bed size did not fully meet your expectations. Your comments help guide our efforts as we strive to provide a more comfortable and welcoming stay for all our guests. Sincerely, Hotel Management
Had a great experience the best manager ever clean soft beds
Business response:
Dear Guest, We’re delighted to hear your visit was such a positive one. It’s wonderful to know our team helped make your stay memorable. Providing a comfortable and welcoming environment is always our goal, and we’re thrilled that it came through. Thank you for your kind words, and we look forward to welcoming you back to Extended Stay America again soon. Sincerely, Hotel Management
They don't serve breskfast. And we checked in at 8 pm and had to wait to get our room cleaned. Nice hotel. Just understaffed.
Business response:
Dear Guest, Thank you for your honest review. We’re glad to hear you found the hotel pleasant, but we sincerely apologize for the delay at check-in and the inconvenience of not having breakfast service available. While we don’t offer breakfast service, many guests appreciate the ability to prepare their favorite breakfast items in their suite’s kitchen, and our location provides easy access to local breakfast spots and grocery stores. We also understand how frustrating it can be to wait for a room after a long day of travel.... read more
Quiet clean room with comfortable beds and nice showers
Great staff The staff at the front desk are very nice and friendly. The manager is very nice and understanding. The only problem is that there are 🐜 ants in the kitchen area.
Business response:
Dear Guest, Thank you for your positive feedback regarding our front desk staff and management team. We are pleased to hear that their efforts contributed positively to your stay. However, we would like to express our sincere apologies for the cleanliness issues you encountered. We will be addressing this matter with our housekeeping team promptly to ensure it does not occur in the future. Thank you for bringing this to our attention. We look forward to providing you with an improved and more comfortable experience during yo... read more
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,180 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.