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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet clean room with comfortable beds and nice showers
Great staff The staff at the front desk are very nice and friendly. The manager is very nice and understanding. The only problem is that there are 🐜 ants in the kitchen area.
Business response:
Dear Guest, Thank you for your positive feedback regarding our front desk staff and management team. We are pleased to hear that their efforts contributed positively to your stay. However, we would like to express our sincere apologies for the cleanliness issues you encountered. We will be addressing this matter with our housekeeping team promptly to ensure it does not occur in the future. Thank you for bringing this to our attention. We look forward to providing you with an improved and more comfortable experience during yo... read more
Convenient location to work to stay during recent snow storm. Facilities set to accommodate long-term stays rather than overnight. Room was average hotel room. Bathroom had tub and shower but no hair dryer or shampoo which should have been stated in advertising.
Business response:
Dear David,Thank you for your review. It is great to hear that the location was convenient for your stay during the snowstorm. Your feedback regarding the room amenities is appreciated, and we understand how important it is for guests to have clear expectations. This will be shared with the team to ensure better communication regarding available amenities.Sincerely,Hotel Management
Stayed the night due to snowstorm. Hotel was right next door to work location. If not for the convenience of location would have stayed at a different hotel. Older building. Some plumbing issues in room. Older appliances. Staff was helpful and nice. Room didn't have bathroom necessities. like shampoo and hair dryer. Bed was comfortable just a nice cheap hotel conveniently located .
Business response:
Dear David, Thank you for sharing your feedback with us. We are pleased that our location met your needs and that our staff provided you with the assistance you required. However, we wish to extend our sincere apologies for any inconvenience you encountered regarding the maintenance and upkeep of our property, as well as any dissatisfaction with the in-room amenities. While we provide a starter supply of essential items at the front desk, we encourage guests to bring or procure their preferred products for longer stays. Our ... read more
Quality at a reasonable price with great staff customer service
Business response:
Thank you for the great review
Liked the fridge. Disliked lack of amenities, no shampoo or conditioner available. Lack of customer service, barely acknowledged when we went to check in.
Business response:
Dear Zoey, Thank you for your feedback. It’s great to hear you appreciated the in-room fridge. We regret that certain amenities did not meet your expectations and that your check-in experience felt less welcoming than it should have. Guest comfort and service are always a priority, and your comments will be shared with the team to ensure a more seamless experience in the future.Sincerely,Hotel Management
Loved
Business response:
Dear Jessie, Thank you for your feedback! We're thrilled to hear that you loved your stay with us. It's always our goal to provide a comfortable and enjoyable experience for all our guests. We appreciate your kind words and look forward to welcoming you back for another wonderful visit. Thank you again for choosing Extended Stay America, and we hope to see you soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,158 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.