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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything I still here feels at home.
Unless staying for more
The door only opened if you turned the handle up and not down,
Business response:
Dear Michael, Thank you for your valuable feedback. We are pleased to learn that you had a positive overall experience during your stay. We appreciate you bringing the concern regarding the door handle to our attention, as such details can significantly impact our guests’ experience. Your comments will be communicated to the team. We look forward to the opportunity to welcome you again to Extended Stay America. Sincerely, Hotel Management
On a recent trip to Des Moines, we were fortunate enough to discover ESA Select Suites in Urbandale, IA. General Manager Stephen and Front Desk Attendants Marci and Drea gave us a welcome as warm as the weather outside (which, given the heat index that weekend, is really saying something!), and they were as friendly, kind, and helpful as they could possibly be. The room itself was clean, comfortable, and quiet, and we particularly appreciated the full-size refrigerator/freezer. We also liked the microwave above the cooktop, ... read more
Great stay...1990s tv service All on all great stay.. Issues with tv service, which staff did their best to fix, but never did work correctly... Still on 90s type cable coax..so looses signal when too many guests on at same time
Business response:
Dear Guest, Thank you for the kind words about your stay and for acknowledging the team’s efforts. We’re glad you enjoyed your time overall and appreciate your patience with the TV service. Your feedback helps us identify areas for improvement, and we’ll ensure it’s shared with the relevant team for review. We’d love the chance to welcome you back to Extended Stay America and provide an even better experience next time. Sincerely, Hotel Management
Wonderful stay with great service My stay at the hotel was pleasant and comfortable. The room was clean, and the staff were exceptionally kind and always ready to help. I especially want to highlight Brittany – a wonderful and cheerful person who made me feel right at home. Thanks to the entire team for their kindness and professionalism. I would gladly return!
With the hotel being just OK, my rating was based on how the hotel smelled and the smaller sized beds for myself and Kids to fit. It did seem very old. However, I felt that it was pretty clean.
Business response:
Dear Guest, Thank you for sharing your experience. We’re pleased to know you found the room to be clean, though we regret that the overall condition and bed size did not fully meet your expectations. Your comments help guide our efforts as we strive to provide a more comfortable and welcoming stay for all our guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,623 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.