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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was friendly the room could use some updating as there was a tear in the carpet and the faucet handle came off. The bed was comfortable and the room was clean.
Business response:
Dear Jerry, Thank you for selecting Extended Stay America for your recent visit to the area and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. We will discuss your observations with our team, and we are grateful for the feedback that helps us better serve our guests. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely,Hotel Management
We had a handicapped room. It would never pass ADA requirements. There’s no vertical grab bar for the toilet. The shower was extremely difficult to activate. There was nothing to hang the handheld shower on once it was removed from a high mounting. There was no bath mat, and the bar soap was very difficult to open.
Clean hotel and comfortable beds in a convenient location. However, the walls in the hotel are paper thin. We could hear every step that the person upstairs took. Also could hear people talking outside of the hotel. Room smelled of smoke.
Business response:
Dear Guest, Thank you for choosing our hotel during your recent visit to Des Moines. We appreciate you pointing out specific items you loved and areas where we can improve. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from reviews like yours. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Manag... read more
Room was clean. Toilet could use some help in cleaning. Parking lot had trash laying around. Staff was great, friendly and professional.
Business response:
Dear Lynda, Thank you for your excellent summary of your stay at Extended Stay America. We are glad you enjoyed most of your time here. Our goal is to provide an exceptional experience for our guests, and we're so happy we hit our mark with our service and clean suites. However, we apologize if we overlooked any areas while you were here. Thank you for bringing this to our attention so we can prevent such matters from affecting future guests. It was a pleasure having you as our guest, and we hope that we are the first hotel ... read more
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,145 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.