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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cereal and coffee for breakfast. The staff was very friendly. They have an elevator.
Business response:
Dear JOHN, Thank you for being our guest. We appreciate your comments about how much you enjoyed your overall stay and liked our friendly staff. However, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We value your feedback as we continually strive to improve our guest experience. We hope to have the opportunity to make sure your next stay is outstanding in ev... read more
Great service and easy to find
Great place to stay
Business response:
Dear Geoffrey, Thank you for taking the time to give us an excellent rating. We are delighted to read that we surpassed your expectations and made your stay enjoyable. At Extended Stay America, we take pride in providing exceptional service and amenities that cater to the needs of every traveler. Your business is greatly appreciated, and we hope to have the opportunity to serve you again soon.Sincerely,Hotel Management
Very nice place
The front desk staff was great. The first room assigned was a disaster and the second room appeared good until the rotting smell over powered the room. Cleaning staff forgot to empty the garbage from previous guest which had old food containers under the sink and the bathroom trash wasn't empty either. I collected my personal garbage and sealed it in a separate bag for disposal. The bed was clean and that was important. Again the front staff were nice!
Business response:
Dear Shawna, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our housekeeping team is working to ensure the issues mentioned are improved. Please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
When we entered the room it smelt really bad I needed to spray something to try and get the odor away but didn’t work
Business response:
Dear LeAnn, Thank you for being our guest. We are glad that, overall, you were pleased with your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
The staff was friendly the room could use some updating as there was a tear in the carpet and the faucet handle came off. The bed was comfortable and the room was clean.
Business response:
Dear Jerry, Thank you for selecting Extended Stay America for your recent visit to the area and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. We will discuss your observations with our team, and we are grateful for the feedback that helps us better serve our guests. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely,Hotel Management
We had a handicapped room. It would never pass ADA requirements. There’s no vertical grab bar for the toilet. The shower was extremely difficult to activate. There was nothing to hang the handheld shower on once it was removed from a high mounting. There was no bath mat, and the bar soap was very difficult to open.
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,158 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.