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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Easy Stay Our team wan on a business trip so this place was perfect for that. For as new as it looked outside it appeared dated inside but everything was perfectly functional.
Business response:
Dear Bryan, Thank you for sharing your feedback with us. We are thrilled that our hotel could perfectly cater to your business requirements. Our main objective is to provide a warm and productive ambiance for our guests traveling for work. It was our pleasure to host you during your stay, and we look forward to having the opportunity to do so again shortly.Sincerely,Hotel Management
There were clear stains on the floor in the bathroom evidence of precious water damage and the fridge didn’t really keep things cold. But things were clean and everything went smoothly.
Breakfast was horrible. Seemed like they put water in the pancake mix. Towels were old and tattered. Just needs a lot of upgrades dim depressing yellow light is no good. You see.
Business response:
Dear Chris, Thank you for the review. We apologize for not meeting your expectations with the complimentary grab-and-go breakfast, the lighting, and any inconvenience with the towels. We will share your comments with the appropriate individuals to ensure improvement. Your satisfaction is important to us, and we apologize for falling short. Thank you again for your feedback; this helps us improve the experience for all our guests. We hope to make a much better impression on a future stay.Sincerely,Hotel Management
The room was dirty when we got there and we had too changes room due to the fact that our hotel room wasn’t cleaned as promised
Business response:
Dear Elise, We sincerely apologize for the problems you encountered while you were here and also regret this particular instance that adversely impacted your visit. We certainly understand your frustration, appreciate your patience, and know that nothing will change your experience. Thank you for being our guest, and we hope you will revisit us in the future so we may regain your trust.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,623 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.