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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was horrible. Seemed like they put water in the pancake mix. Towels were old and tattered. Just needs a lot of upgrades dim depressing yellow light is no good. You see.
Business response:
Dear Chris, Thank you for the review. We apologize for not meeting your expectations with the complimentary grab-and-go breakfast, the lighting, and any inconvenience with the towels. We will share your comments with the appropriate individuals to ensure improvement. Your satisfaction is important to us, and we apologize for falling short. Thank you again for your feedback; this helps us improve the experience for all our guests. We hope to make a much better impression on a future stay.Sincerely,Hotel Management
The room was dirty when we got there and we had too changes room due to the fact that our hotel room wasn’t cleaned as promised
Business response:
Dear Elise, We sincerely apologize for the problems you encountered while you were here and also regret this particular instance that adversely impacted your visit. We certainly understand your frustration, appreciate your patience, and know that nothing will change your experience. Thank you for being our guest, and we hope you will revisit us in the future so we may regain your trust.Sincerely, Hotel Management
Good price, close to stuff Hotel is the perfect price for what you get. Building seems old, there was no ice machine on any floor that I could find.
Nothing fancy, could use some updates, but the bed was comfortable and the shower hot.
Business response:
Dear Franci, At Extended Stay America, we prioritize comfort. We're glad you found our beds cozy and enjoyed a refreshing shower. While we appreciate your feedback on updates, we're committed to ensuring a pleasant stay for our guests. Your comfort is our priority, and we look forward to welcoming you back for another enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,158 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.