This profile has been claimed by the business owner or representative.
Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a great experience the best manager ever clean soft beds
Business response:
Dear Guest, We’re delighted to hear your visit was such a positive one. It’s wonderful to know our team helped make your stay memorable. Providing a comfortable and welcoming environment is always our goal, and we’re thrilled that it came through. Thank you for your kind words, and we look forward to welcoming you back to Extended Stay America again soon. Sincerely, Hotel Management
They don't serve breskfast. And we checked in at 8 pm and had to wait to get our room cleaned. Nice hotel. Just understaffed.
Business response:
Dear Guest, Thank you for your honest review. We’re glad to hear you found the hotel pleasant, but we sincerely apologize for the delay at check-in and the inconvenience of not having breakfast service available. While we don’t offer breakfast service, many guests appreciate the ability to prepare their favorite breakfast items in their suite’s kitchen, and our location provides easy access to local breakfast spots and grocery stores. We also understand how frustrating it can be to wait for a room after a long day of travel.... read more
Quiet clean room with comfortable beds and nice showers
Great staff The staff at the front desk are very nice and friendly. The manager is very nice and understanding. The only problem is that there are 🐜 ants in the kitchen area.
Business response:
Dear Guest, Thank you for your positive feedback regarding our front desk staff and management team. We are pleased to hear that their efforts contributed positively to your stay. However, we would like to express our sincere apologies for the cleanliness issues you encountered. We will be addressing this matter with our housekeeping team promptly to ensure it does not occur in the future. Thank you for bringing this to our attention. We look forward to providing you with an improved and more comfortable experience during yo... read more
Convenient location to work to stay during recent snow storm. Facilities set to accommodate long-term stays rather than overnight. Room was average hotel room. Bathroom had tub and shower but no hair dryer or shampoo which should have been stated in advertising.
Business response:
Dear David,Thank you for your review. It is great to hear that the location was convenient for your stay during the snowstorm. Your feedback regarding the room amenities is appreciated, and we understand how important it is for guests to have clear expectations. This will be shared with the team to ensure better communication regarding available amenities.Sincerely,Hotel Management
Stayed the night due to snowstorm. Hotel was right next door to work location. If not for the convenience of location would have stayed at a different hotel. Older building. Some plumbing issues in room. Older appliances. Staff was helpful and nice. Room didn't have bathroom necessities. like shampoo and hair dryer. Bed was comfortable just a nice cheap hotel conveniently located .
Business response:
Dear David, Thank you for sharing your feedback with us. We are pleased that our location met your needs and that our staff provided you with the assistance you required. However, we wish to extend our sincere apologies for any inconvenience you encountered regarding the maintenance and upkeep of our property, as well as any dissatisfaction with the in-room amenities. While we provide a starter supply of essential items at the front desk, we encourage guests to bring or procure their preferred products for longer stays. Our ... read more
Quality at a reasonable price with great staff customer service
Business response:
Thank you for the great review
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,623 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.