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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like that it wasn't from the activities I was participating in and close to the interstate. I didn't that they gave me a room I did not reserve and/or deserve. The room could be cleaner. Lots of scratches and stains.
Business response:
Dear Jason, Thank you for the review. We are pleased that our hotel's location perfectly accommodated your preferences during your recent visit. However, we apologize for the issues that kept it from being perfect. Your concerns have been promptly addressed with our housekeeping team to prevent reoccurrence. Thank you again for sharing your feedback, and we hope to welcome you back in the future for the flawless experience that you deserve.Sincerely,Hotel Management
Its a decent place to stay...staff is nice look nice from the outside. Room could use a little update but affordable decent place to stay. Easy to find and close to alot of stuff
The bathroom sink had food residue in it, a lot of unsupervised children in the lobby, had little interaction with the staff but they were fine.
Business response:
Dear Jessie, Thank you for taking the time to share your feedback about your recent visit. We are glad to hear that you had a positive experience with our staff. However, we understand that there were some areas where we fell short of your expectations, and we apologize for any inconvenience. Your feedback is valuable to us, and we have shared it with the relevant parties to enhance our ability to serve you better in the future. We hope you'll consider giving us another chance to provide you with the exceptional experience y... read more
Maybe they need to check for maintain as bathroom sink was clogged, refrigerator was dirty with a used bottle inside, microwave was dirty. The lady at he reception was very nice.
Business response:
Dear Tiziana, We appreciate your high rating and hope that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. We hope to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management
Pros: convenient location; desk staff very helpful; low price for Friday night stay. Cons: property felt old & run down; door handle fell off in my hand & couldn't be repaired by staff; marginal cleanliness; serious cigarette butts littered hotel entry way; children of cleaning staff playing in halls & elevator as we entered hotel & tried to get to our room.
Business response:
Dear Lawrence, Thank you for taking the time to share your feedback about your recent visit. We are happy to know that you had a good stay with us. However, we understand that there were some aspects where we fell short of meeting your expectations. We always aim to exceed our guests' expectations and thus apologize for any inconvenience or disappointment you may have faced during your time with us. We will definitely share your feedback with our team to improve our services and facilities further. We hope that you will cons... read more
Easy Stay Our team wan on a business trip so this place was perfect for that. For as new as it looked outside it appeared dated inside but everything was perfectly functional.
Business response:
Dear Bryan, Thank you for sharing your feedback with us. We are thrilled that our hotel could perfectly cater to your business requirements. Our main objective is to provide a warm and productive ambiance for our guests traveling for work. It was our pleasure to host you during your stay, and we look forward to having the opportunity to do so again shortly.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,145 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.