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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok room at an ok price The room wasn't bad. It is an extended stay room so it had a fridge, stove & microwave. You need to go to the front desk for any utensils. The breakfast is just granola bars, bananas & some coffee with a few variations of those things. The girl at the front desk was very nice though.
ok stay Room needed TLC to address carpet stains , door stop falling off. should not list breakfast when it is there ' Grab & Go' ,Breakfast should include at least milk, juice of some sort and bread and/ or English muffins and places to sit to eat same.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our amenities and room conditions were not to your expectations. To uphold our company's high standards, we will review our cleaning procedures with our housekeeping staff and will share your grab-and-go breakfast suggestions with our corporate office. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enh... read more
No Continental Breakfast Booked a non smoking room but room smelled like smoke. after complaining they moved us to a different room and were very accommodating. when we asked about where the continental breakfast was they said that table over there we usually put granola bars and coffee on it. we never in two days seen anything but the coffee.
Business response:
I appreciate you bringing your experience to our attention. Please accept our apologies that your stay was not to your expectations. I discussed your comments with the team, and we are making sure we thoroughly inspect rooms prior to guest arrivals as well as making sure our grab-and-go breakfast is fully stocked. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Good Value,Nice place to stay,questionable service This is the second time I've stayed at this hotel. The first time was much better then this past time for sure. The housekeeping failed to clean the room after the standard week, after multiple requests did this finally happen. The customer service is generally helpful; although don't expect much between 11pm and 7am as the desk clerk tends to disappear!
Great stay! We were actually booked to stay at this hotel but they had an extension on another guest so they moved us to their sister facility a little ways away. They were very apologetic and the staff was awesome. Our room was clean and comfortable and huge! There was a slight unpleasant smell but that was the only negative.
Business response:
The team and I appreciate your kind remarks. We appreciate you letting us know about the cleanliness issues you experienced. We are sorry for these issues, but are glad to read that you had a positive stay overall. I truly appreciate your comments about our accommodating staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Nice property but a bit noisy. This property is near the interstate with easy on/off access. Unfortunately my room faced the highway so it was loud. My no smoking room had obviously hosted a rule breaker recently.
Business response:
Thank you for posting your review of our property. We appreciate you letting us know about the odor and noise issues that occurred during your stay. We are sorry for these issues, but are happy to read that we provided you with a positive stay overall. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Very comforatable :: Very Clean Nice place .. Nice staff .. I will return to stay agsin.
Nice last minute stay I booked a room based on a recommendation from a friend. The room was nice but needs updating. The carpet is worn and looks dirty. The bedding needs replacing. I appreciated the fridge and kitchen area.
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,145 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.