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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not too Shabby Air conditioning was not working correctly and breakfast options were limited. Overall it was good experience for the price
Business response:
Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the inconveniences you experienced. I will be sure to share your feedback regarding our grab-and-go breakfast with our corporate office and will work with our maintenance engineer to ensure everything is functioning properly. We are sorry for these issues, but are glad to read that you had a positive stay overall and enjoyed our reasonable rates. Thank you again for your review. We look forward to seeing you in the future, s... read more
Because of availability we were upgraded to a nicer room at no charge
Business response:
I want to thank you for taking the time to post a review of your experience with us. I'm thrilled that we were able to exceed your expectations and provide you with a great stay! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Easy highway access Staff was aloof and seemed to bothered by any extra questions. Never could find an ice/pop machine, extended stay supposed to have at least minimal dishes, it wasn't until almost midnight found a sign saying you had to order them. Attention to these things at check in would have been nice for a tired traveler
Business response:
I appreciate you bringing your experience to our attention. I was disheartened to read about the service issues you experienced. Please accept our apologies. Your comments were reviewed by the staff, and will make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better s... read more
Nice place Was a very peaceful hotel... Was nice and cozy and wasn't very hard to find.. Overal hav a nice night
-no half and half regular creamer only flavored at the breakfast bar -no receptionist at the counter in the morning which was kind of unnerving
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our grab-and-go breakfast was not to your liking and that you were not greeted by front desk staff in the morning. In response to your feedback, I am reviewing the duties of our morning staff members to ensure they are present and available at all times. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have a... read more
Ok room at an ok price The room wasn't bad. It is an extended stay room so it had a fridge, stove & microwave. You need to go to the front desk for any utensils. The breakfast is just granola bars, bananas & some coffee with a few variations of those things. The girl at the front desk was very nice though.
ok stay Room needed TLC to address carpet stains , door stop falling off. should not list breakfast when it is there ' Grab & Go' ,Breakfast should include at least milk, juice of some sort and bread and/ or English muffins and places to sit to eat same.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our amenities and room conditions were not to your expectations. To uphold our company's high standards, we will review our cleaning procedures with our housekeeping staff and will share your grab-and-go breakfast suggestions with our corporate office. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enh... read more
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,158 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.