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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly & Clean Nice place. Friendly Staff. Clean. Would stay here again.
Business response:
Thank you for taking the time to share your experience. It is great to see you would stay at our hotel again due to the cleanliness and friendly staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
I found a dirty wash cloth on the shower rod
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that there was a dirty washcloth in the bathroom when you arrived. To ensure your experience is not repeated, going forward, we will take steps to make sure every cleaned room is checked prior to a guests arrival. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better expe... read more
They lied and said they had a complimentary breakfast and they did not
Business response:
Thank you for taking the time to share your experience. I am pleased to see you were able to enjoy your stay, but disappointed about your comment regarding our grab-and-go breakfast, which we do serve in the mornings. I will make sure our staff are communicating this amenity properly. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Good deal for the money--clean and convenient We thought that the hotel was a good deal for the money. It was close to the interstate, but not so close that the noise was bothersome. It has a well-equipped kitchenette (of which we didn't take advantage) and a comfortable bed, and was very clean. The only downside was the TV, which had a dim picture. Perhaps it could have been adjusted, but I couldn't find a way.
Business response:
Thank you for taking the time to write a review. I'm glad you found our location to be clean and convenient. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Smelly Room smelled of mold, carpets were wet from the air conditioner. Other then that everything was great.
Business response:
Thank you for your recent review of your stay. I am so disappointed that the carpet was wet from the AC Unit. Please accept my apology. I discussed your comments with our team, and we are working on notifying our maintenance ahead of time. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
What detracted from my ratings was the refrigerator. It was very poor at cooling, even when I adjusted the knob to its highest setting. Management must look at either fixing or replacing that refrigerator.
Business response:
I want to thank you for taking the time to post a review of your stay. It is disappointing to hear about the issue with your refrigerator. Our maintenance engineer has been addressed on the situation. Thank you for bringing it to our attention. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
State Fair Visit We were only there for two nights so I know we are not the group that this hotel usually gets. Since it is an extended stay hotel, there was no ice machine. It was very helpful to have a full size refrigerator in the room. The refrigerator was very cold. The wireless internet was good but the TV selection was terrible.
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,180 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.