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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poop in the toilet upon check in broken fridge, no towels at all in room. Booked a room with 2 beds and got a room with one bed, told there was nothing they could do as they were full. Brought us a dirty roll away with crumbs and popcorn kernels in it. Parking lot was dirty and in disrepair. Hands down the worst hotel stay my family and I have ever had.
Business response:
Dear Brad, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Customer service non existant paid $700 for 6 days and would not even put towels in room or take out trash, front desk belligerently rude
Business response:
Dear Jimmie, thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best. Sincerely, Hotel Management
People loud all night, no vending.
Business response:
Dear Joseph, the situation you described regarding the noise is truly regrettable. We are very sorry you could not experience a quiet and relaxing stay. When aware of these situations, our front desk staff is trained to converse appropriately with our guests to resolve such issues. Thank you for your feedback, and we hope this did not overshadow the great overall stay you had being our guest. We look forward to your next visit. Sincerely, Hotel Management
Terrible hotel. Smelled of garbage (inside). Bathroom sink plugged, lights didn’t work, stovetop broken, refrigerator smelled and dirty. Found soiled clothes, old food, used tissues under the bed. Photos of website are VERY misleading. I’ll sleep in my car at a rest area before I stay here again.
Business response:
Dear Scott, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
The place was horrible and dirty
Business response:
Dear Michael, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
There are no words to explain how dirty this hotel was. We came late at night and didn’t have options to go somewhere else. My husband wanted to sleep in a car—Gros, gross, gross from the kitchen, bathroom throughout the bedsheets. Red stains on the carpet looked like blood—the same stains on the wall. The carpet looked like it was not cleaned for years. Dear Expedia, this is the same you offer on your platform. I wish I can post pictures as this is humiliating and only pictures can show how bad this is. I so regret I booked... read more
Business response:
Biserka, thank you for staying with us. We sincerely apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each suite for our guests. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Staff was friendly but room and floor smelled horribly. Lamps in the room weren't working and had to go to front desk to get a new TV remote. Would not recommend this hotel.
Business response:
Kristy, thank you for taking the time to review your stay. We are concerned about your experience, and we are sorry that we did not meet your expectations. A clean, fresh suite is our top priority, and we will work with our team to ensure that this is an isolated issue. We hope you will give us another chance to provide you with a stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management
Our arrival was okay. Our checkin took longer than expected as the card reader was very slow. The room was very basic and looked as if it could use a few updates and paint touchups. The mirrors in the bathroom was smudged and looked unclean. On our second night our cards didnt work. We went to the desk to be told that their computer didnt have anyone in that room and we were asked if we had paid, we had at check in. They let us know our items were all okay and in the room yet. They let us know their computer system had some ... read more
Business response:
Desiree, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.