Extended Stay America - Des Moines - Urbandale

Jimmie 

on Expedia

3 years ago

Customer service non existant paid $700 for 6 days and would not even put towels in room or take out trash, front desk belligerently rude 

Joseph 

on Expedia

3 years ago

People loud all night, no vending. 

Scott 

on Expedia

3 years ago

Terrible hotel. Smelled of garbage (inside). Bathroom sink plugged, lights didn’t work, stovetop broken, refrigerator smelled and dirty. Found soiled clothes, old food, used tissues under the bed. Photos of website are VERY misleading. I’ll sleep in my car at a rest area before I stay here again. 

Michael 

on Expedia

3 years ago

The place was horrible and dirty 

BISERKA 

on Expedia

3 years ago

There are no words to explain how dirty this hotel was. We came late at night and didn’t have options to go somewhere else. My husband wanted to sleep in a car—Gros, gross, gross from the kitchen, bathroom throughout the bedsheets. Red stains on the carpet looked like blood—the same stains on the wall. The carpet looked like it was not cleaned for years. Dear Expedia, this is the same you offer on your platform. I wish I can post pictures as this is humiliating and only pictures can show how bad this is. I so regret I booked... read more

Kristy 

on Expedia

3 years ago

Staff was friendly but room and floor smelled horribly. Lamps in the room weren't working and had to go to front desk to get a new TV remote. Would not recommend this hotel. 

Desiree 

on Expedia

3 years ago

Our arrival was okay. Our checkin took longer than expected as the card reader was very slow. The room was very basic and looked as if it could use a few updates and paint touchups. The mirrors in the bathroom was smudged and looked unclean. On our second night our cards didnt work. We went to the desk to be told that their computer didnt have anyone in that room and we were asked if we had paid, we had at check in. They let us know our items were all okay and in the room yet. They let us know their computer system had some ... read more

jamie 

on Expedia

3 years ago

We left after getting in our room. Horrible smell. Toilet clogged. No staff to address issues. 

Loretta 

on Expedia

3 years ago

Disappointed The two women who were working when we arrived weren't very pleasant but the one who checked us in I think was more overwhelmed because there wasn't enough help. The other woman yelled at two teenage boys who were staying at the hotel that they had to get out of the lobby, either outside or to their room. While we were still getting checked in, a man came behind us told that woman that his room had not been cleaned and she looked surprised like she didn't believe him and then said there weren't any more rooms. T... read more